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Question

Help! Need to reinstall Quark in OSx.4.11 (Tiger)

Feb 11, 2015 1:45PM PST

My Quark 6.5 has become glitchy (can Save new files, but get: "File not Found -49" error msg when I triy to save any changes.

I want to do reinstall, but hit a snag: My original version is 4.1 and requires OS 9 (Classic) to install - I get a "no System Folder" error message. I have upgrade cds for Quark 6.0 & 6.5, but it won't take the info for 6.0. I assume it needs me to install 4.1 FIRST, right?
I managed to install Quark on this system EONS ago, but don't remember how I accomplished it...

OS 9 (Classic) is not installed on my G5. Can I download it for FREE somewhere to be able to reinstall Quark?
Can I download Quark 5.0 (first OSx version) for FREE somewhere?
Is there a better solution? I'm all ears...

Discussion is locked

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Answer
As the legal owner of Quark 6.5
Feb 12, 2015 7:12AM PST

you are able to call Quark and explain what it is that you are doing.

At times it will seem as though Quark thinks you are trying to steal the Crown Jewels but they will eventually give you a serial number that will allow you to install 6.5 without having to go through from V5.0

Source of info? Upgrading XP to Windows 7 with only a Floppy disk for the initial install of Quark and CD's for the rest of the upgrade.

P

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excellent advice
Feb 13, 2015 11:03AM PST

thanks so much! - I'll give it a try on Monday & let you know if Quark condescended to helped me Happy

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(NT) Let us know how you got on
Feb 13, 2015 10:10PM PST
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SUCCESS!
Feb 17, 2015 6:45AM PST

Called Quark after holiday and was informed that v6.1 was an 'end of life' product, or some such term.

I threw myself on his mercy, threw any semblance of pride out the window and asked some idiot questions... nice chap helped me out b/c they 'weren't much of a technical nature.' I was thrilled!

Bottom line: I didn't need to install my original v4.1 on Tiger to install my v6.1 upgrade! I WAS JUST DOING IT WRONG - I just uninstalled v6 from my system (using uninstall instructions from Quark.com), then installed v6.1 and v6.5 upgrade. (I already had my validation code & serial #, so I was good)
...I had done it before & knew it couldn't be brain surgery, but I just couldn't remember HOW.

I understand that there's another 6.something upgrade that I have to locate online, download & install- but I'm pretty happy right now and have MADE NOTES to myself if there's a 'next time'.

I'm sure y'all are having a good laugh, but I'm cool with that Happy

THANKS SO MUCH for helping me!!

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No laughing at you at all,
Feb 17, 2015 7:35AM PST

Pleased you got it sorted out and are back in business.

Always good to hear a success story

P