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Question

Help! My S3 can't be opened after installing software update

by Jan 8, 2014 9:27AM PST

Hi,
I was notified yesterday evening I want to do a system update on my phone which required me to reboot my phone. After installing it completely (it said 100%), it then started to open, however, until now, I still see the Samsung icon (which shows upon opening the phone). I tried to remove the battery this morning, however, it is still not opening until today.

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4 Posts
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Answer
suggestion.....
by Forum moderator Jan 9, 2014 3:01AM PST

I use an S4 so I imagine that this would be the same on the S3. Try holding the power button and the volume lower button at the same time for about 10 seconds which will do a soft reset of the phone (Similar to a Control, Alternate, Delete on a Windows computer) to see if it helps.

The last time I had a failed OS update, it worked like a charm for me. Good luck.

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Does it mean my phone information will be lost?
by chingkit18 Jan 9, 2014 5:47AM PST

Were you able to try to make a backup first before restoring the phone? thanks.

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I didn't bother.....
by birdmantd Forum moderator Jan 9, 2014 10:35AM PST

I lost none of my data/contacts/applications. It's just like typing <Ctrl> <Alt> <Del> on a MS Windows computer when it freezes up.

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I tried restoring factory settings and clearing cache
by chingkit18 Jan 9, 2014 9:48AM PST

Still not working Sad( please help me

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