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Windows 10 and Desktops shutting down
I too have this problem. But I have learnt to be patient!!
The screen does go blank but I can hear the hard disk spinning for almost a whole minute and I can see the LED indicator flashing. After some time, the hard disk stops and only then I power off the switch in the wall.
Happily I never get the error message.
Fix Your Problem Here
In certain cases, Windows shut down normally after updating the Intel(R) Management Driver in Device Manager.
Link to spammed blog removed by moderator.
Post was last edited on December 28, 2017 1:39 AM PST
Not sure why it was deleted.
The blog you linked for your comment helped me the other day when I was trying to fix this same issue on my PC but then a mod deleted it. Any chance you could link it for me? Had to do a restore after applying fix and now PC doesn't turn off correctly again.
Yes, that blog was spammed many times by different members in a few days, so I had to clean up. But if you set the "let other members mail me" in your CNET account on, I can mail the link to you as a service.
A lesson learned: anything that's in the cloud can disappear. If you need it, save it on your own PC. But, in fact, it is already saved. Check your browsers history and visit it again. System restore keeps the browser history, so it should still be there. That's easier and faster than waiting for me.
New to cnet....
No idea how to enable pier to pier messaging like you said. I don’t see what you told me to look for as an option. Also, I did a cache clearing as well as browser history wipe using CCleaner the other day as well. Multiple problems I am trying to weed out the cause of.
In a CNET page, like this, click on your user name (top of the page, right site) and choose to go to your profile. Then either it the Profile or in the My Account tab (you might need to enter your password again) set the option allowing other members to mail you. Then other members (like me) can mail you.
While in your profile, don't forget to go to the Subscription tab to see what of our daily or weekly newsletters you want to receive.
If you need help with your 'multiple problems' maybe better start a new thread for those also.
Done. I will most likely start a new thread now too.
Link to the blog
Hi could someone please send me that link . I am having the same issue with my PC, it does not turn off fully, and this latest windows update keeps failing to install properly because of it. Have gone through the installation process multiple times and I have to force the machine off at a certain point when the pc doesn't restart. It then has to recover because the install wasn't completed.
Please send me link!
Hi Kees_B, please send me the link! Thank you!
The update installer operation is unsuccessful.
Tried to install/update the Intel(R) Management Driver and received this response:
"The update installer operation is unsuccessful."
Why is this not being installed on my system?
Stating the obvious.
This kind of reply is greatly annoying and unhelpful. You are assuming someone is simply not patient where as the shutdown process is not actually completing. I use the shutdown from the menu and the computer appears to shutdown, however, the next time i go to turn the computer on the on switch is unresponsive and the computer is still warm.
In Some Cases, YES
If you have read this thread carefully, there are MANY issues that stop a computer from shutting down. We've seen where drivers are causing the problem. Sometimes that can be seemingly unrelated to power down, like display drivers. We've seen other cases where the cause was some service running in the background. Then we've seen the fastboot issues. The issue with "Fastboot" is that the machine may take longer "MUCH LONGER!" to shutdown. If you are a "typical user" and you click on "Shutdown" and the shutdown takes OVER 1/2 an hour, most users will NOT "be patient" and not wait the amount of time but will start hard-resetting within 10 minutes. To these people, Turning off FASTBOOT in the power options will fix their problem. If you look at the post, then YES, this is an issue for some. Not everyone and maybe not you. How do settings get changed? It appears that some updates are changing your settings.
If you stop assuming that everyone on here is having the exact same problem as you are, maybe ONE of the suggested plans of attack will help you.
By The Way
It sounds a LOT like you have "Sleep" or "Hibernate" allowed in your power profile. Not 100% sure which, probably sleep. There is a setting as to what to do when the button is pressed and it may not be set to power down.
My Problem have Solved
After Installing Intel(R) driver, my pc having ShutDown as before,
Unvetted link removed by moderator.
Post was last edited on January 7, 2018 5:29 AM PST
Windows 10 and Desktops shutting down
I have gone through this threat and here is a solution that works like a charm;
1. use windows key+x on your keyboard, to open device manager (you may use other means)
2. Locate system services and expand the trail
3. Locate and right click on "Intel (R) Management Engine Interface" then select Properties (or Just
4. Select power management tap
5. And uncheck "Allow the computer to turn off this device to save power"
6. Save it and close it.
7. That is all, test it revert if it help
Man, you are a miracle worker!
I searched and searched till I gave up in despair a year ago.
This solution is the whole ball of wax in one bite!
So dumb that MS hides it away like that, but, that's what we have experts for (and of course, I'm now an expert on this one)
Part of the Issue
Part of the issue is that this is NOT a one-size-fits all. There are many reasons that computers won't shut down (either "at all" or "in a reasonable timeframe"). In many of the parts of this thread, some solution that WORKED involved just unchecking FASTBOOT. Not the same issue for everyone though.
This solution has worked for me, thank you so much, I have been involving with this issue for months and I wasn't able to solve it. your solution is worked for Asus- X550LB.
This worked for me
I was facing the same issue of Windows not shutting down. I used to click the usual star menu>shut down for my laptop and I used to get the "shutting down" animation and the screen would go blank. After this generally the power led and the fan should be on for a while.. Maybe a couple minutes and then everything should go off. But this didn't happen.. Even after 3hrs after doing the process the fan and led would be on but screen blank. And I had to force shut it by holding down the power button. The laptop would also not go on sleep or restart similarly.
I tried your method of intel management and the computer shut down like normal.
This is helpful
Thank you! This is really helpful, just when I need it.
Unrelated link removed by moderator.
Post was last edited on March 21, 2018 2:25 AM PDT
All the patience in the world will not shut down my PC.
My PC does not shut down correctly and I am patient. I use the Windows Shut Down but it seems to only restart. I have uninstalled all newly installed unnecessary programs yet I cannot get a proper shutdown without Advance System Care by running the scan and then checking for it to fix and shutdown.
Suspending & Shutting Down
Windows 10 Power settings can be frustrating. I'm not sure if you are using a notebook and trying to hibernate or trying to get your desktop PC to sleep? In any event, often a quick fix is to reset your Power Setting to one of the default settings, e.g. "balanced and rebooting the PC. Following that, you can tweak the setting the way you wish. Modern PCs do pretty well with being suspended vs. shutting down.
If you are actually are trying to shut down /turn off, there could be a lot of other things going on as well. You could have a process preventing shut down (although Windows will usually tell you so) or something corrupted preventing normal shutdown.
A third party utility might reveal whats happening. I'm a big fan of Glary Utilities (Freeware) You can download and try out at www.glarysoft.com. If you like the software, you cn support them by purchasing. It may reveal file corruption or a disk error that's preventing normal shutdown. There's such a long list of things it could be - hard to nail it down.
That was verry helpful, my pc shuts down normally again
Glary can't be trusted as it has triggered some anti virus as a trojan... Plus it sucks at finding everything...
The most obvious solution
Have you checked your power settings? Be sure that you have them set the way you want them. Go to the start menu, then settings, then system, then power & sleep. Click on "Additional power settings" to get to all the settings you should be looking at. If all is well there, then wait a while before manually shutting off the computer. It might be busy. If neither of these work, let us know.
Thankyou for the information.
Power Settings has nothing to do with the issue.
I never changed my settings at all, it is because of stupid Microsoft doing it...
Still just logs out instead of shutting down
Make sure you are waiting long enough. Windows can take a minute or so to shut the computer off even though the screen goes blank. You can usually see the power button light go out. If it never shuts off then time to check the power settings.
This blank stupid...
Mine's not even going blank. It just tells me that I can't shut down. Why no one have answer for this?..
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