Windows 10 forum

General discussion

Help, my PC with Windows 10 won't shut down properly

by Lee Koo (ADMIN) CNET staff/forum admin / February 26, 2016 5:07 PM PST

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Then when I restart the system warns me that the last shutdown did not work properly and it gives me a choice to troubleshoot or restart. When I choose restart everything seems to load as normal. Any suggestions? TIA.

--Submitted by David V.

Post was last edited on November 2, 2017 1:47 PM PDT

Post a reply
Discussion is locked
You are posting a reply to: Help, my PC with Windows 10 won't shut down properly
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Help, my PC with Windows 10 won't shut down properly
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Windows 10 and Desktops shutting down
by ravipad / February 26, 2016 5:43 PM PST

I too have this problem. But I have learnt to be patient!!
The screen does go blank but I can hear the hard disk spinning for almost a whole minute and I can see the LED indicator flashing. After some time, the hard disk stops and only then I power off the switch in the wall.
Happily I never get the error message.

Collapse -
Fix Your Problem Here
by JonhDein / December 28, 2017 1:25 AM PST

In certain cases, Windows shut down normally after updating the Intel(R) Management Driver in Device Manager.

Link to spammed blog removed by moderator.

Post was last edited on December 28, 2017 1:39 AM PST

Collapse -
Not sure why it was deleted.
by CaptainBondega / January 4, 2018 1:41 AM PST
In reply to: Fix Your Problem Here

The blog you linked for your comment helped me the other day when I was trying to fix this same issue on my PC but then a mod deleted it. Any chance you could link it for me? Had to do a restore after applying fix and now PC doesn't turn off correctly again.

Collapse -
Re: deleted
by Kees_B Forum moderator / January 4, 2018 2:09 AM PST

Yes, that blog was spammed many times by different members in a few days, so I had to clean up. But if you set the "let other members mail me" in your CNET account on, I can mail the link to you as a service.

A lesson learned: anything that's in the cloud can disappear. If you need it, save it on your own PC. But, in fact, it is already saved. Check your browsers history and visit it again. System restore keeps the browser history, so it should still be there. That's easier and faster than waiting for me.

Collapse -
New to cnet....
by CaptainBondega / January 4, 2018 3:34 AM PST
In reply to: Re: deleted

No idea how to enable pier to pier messaging like you said. I don’t see what you told me to look for as an option. Also, I did a cache clearing as well as browser history wipe using CCleaner the other day as well. Multiple problems I am trying to weed out the cause of.

Collapse -
Re: mail
by Kees_B Forum moderator / January 4, 2018 3:42 AM PST
In reply to: New to cnet....

In a CNET page, like this, click on your user name (top of the page, right site) and choose to go to your profile. Then either it the Profile or in the My Account tab (you might need to enter your password again) set the option allowing other members to mail you. Then other members (like me) can mail you.

While in your profile, don't forget to go to the Subscription tab to see what of our daily or weekly newsletters you want to receive.

If you need help with your 'multiple problems' maybe better start a new thread for those also.

Collapse -
by CaptainBondega / January 4, 2018 3:50 AM PST
In reply to: Re: mail

Done. I will most likely start a new thread now too.

Collapse -
Link to the blog
by iks-10 / February 1, 2018 11:46 AM PST
In reply to: Done

Hi could someone please send me that link . I am having the same issue with my PC, it does not turn off fully, and this latest windows update keeps failing to install properly because of it. Have gone through the installation process multiple times and I have to force the machine off at a certain point when the pc doesn't restart. It then has to recover because the install wasn't completed.

Collapse -
Please send me link!
by katieandco / March 7, 2018 9:07 AM PST
In reply to: Re: deleted

Hi Kees_B, please send me the link! Thank you!

Collapse -
The update installer operation is unsuccessful.
by ThePrimo / February 16, 2018 7:20 PM PST
In reply to: Fix Your Problem Here

Tried to install/update the Intel(R) Management Driver and received this response:
"The update installer operation is unsuccessful."
Why is this not being installed on my system?

Collapse -
Stating the obvious.
by Plumninja / January 3, 2018 10:26 AM PST

This kind of reply is greatly annoying and unhelpful. You are assuming someone is simply not patient where as the shutdown process is not actually completing. I use the shutdown from the menu and the computer appears to shutdown, however, the next time i go to turn the computer on the on switch is unresponsive and the computer is still warm.

Collapse -
In Some Cases, YES
by Hforman / January 3, 2018 1:41 PM PST
In reply to: Stating the obvious.

If you have read this thread carefully, there are MANY issues that stop a computer from shutting down. We've seen where drivers are causing the problem. Sometimes that can be seemingly unrelated to power down, like display drivers. We've seen other cases where the cause was some service running in the background. Then we've seen the fastboot issues. The issue with "Fastboot" is that the machine may take longer "MUCH LONGER!" to shutdown. If you are a "typical user" and you click on "Shutdown" and the shutdown takes OVER 1/2 an hour, most users will NOT "be patient" and not wait the amount of time but will start hard-resetting within 10 minutes. To these people, Turning off FASTBOOT in the power options will fix their problem. If you look at the post, then YES, this is an issue for some. Not everyone and maybe not you. How do settings get changed? It appears that some updates are changing your settings.
If you stop assuming that everyone on here is having the exact same problem as you are, maybe ONE of the suggested plans of attack will help you.

Collapse -
By The Way
by Hforman / January 4, 2018 2:03 PM PST
In reply to: Stating the obvious.

It sounds a LOT like you have "Sleep" or "Hibernate" allowed in your power profile. Not 100% sure which, probably sleep. There is a setting as to what to do when the button is pressed and it may not be set to power down.

Collapse -
My Problem have Solved
by Rohzo / January 7, 2018 3:09 AM PST

After Installing Intel(R) driver, my pc having ShutDown as before,

Unvetted link removed by moderator.

Post was last edited on January 7, 2018 5:29 AM PST

Collapse -
Windows 10 and Desktops shutting down
by victorontopyah / February 1, 2018 11:38 AM PST

I have gone through this threat and here is a solution that works like a charm;
1. use windows key+x on your keyboard, to open device manager (you may use other means)
2. Locate system services and expand the trail
3. Locate and right click on "Intel (R) Management Engine Interface" then select Properties (or Just
double click)
4. Select power management tap
5. And uncheck "Allow the computer to turn off this device to save power"
6. Save it and close it.
7. That is all, test it revert if it help

Collapse -
Man, you are a miracle worker!
by TheProudPrimate / February 12, 2018 12:50 PM PST

I searched and searched till I gave up in despair a year ago.

This solution is the whole ball of wax in one bite!

So dumb that MS hides it away like that, but, that's what we have experts for (and of course, I'm now an expert on this one)

Collapse -
Part of the Issue
by Hforman / February 12, 2018 2:25 PM PST

Part of the issue is that this is NOT a one-size-fits all. There are many reasons that computers won't shut down (either "at all" or "in a reasonable timeframe"). In many of the parts of this thread, some solution that WORKED involved just unchecking FASTBOOT. Not the same issue for everyone though.

Collapse -
by HamidNa / March 11, 2018 12:24 AM PST

This solution has worked for me, thank you so much, I have been involving with this issue for months and I wasn't able to solve it. your solution is worked for Asus- X550LB.

Collapse -
This worked for me
by kamatsagar / March 16, 2018 1:53 PM PDT

I was facing the same issue of Windows not shutting down. I used to click the usual star menu>shut down for my laptop and I used to get the "shutting down" animation and the screen would go blank. After this generally the power led and the fan should be on for a while.. Maybe a couple minutes and then everything should go off. But this didn't happen.. Even after 3hrs after doing the process the fan and led would be on but screen blank. And I had to force shut it by holding down the power button. The laptop would also not go on sleep or restart similarly.

I tried your method of intel management and the computer shut down like normal.

Thank you!

Collapse -
This is helpful
by ascloka / March 20, 2018 7:11 PM PDT

Thank you! This is really helpful, just when I need it.

Unrelated link removed by moderator.

Post was last edited on March 21, 2018 2:25 AM PDT

Collapse -
All the patience in the world will not shut down my PC.
by ThePrimo / February 16, 2018 7:06 PM PST

My PC does not shut down correctly and I am patient. I use the Windows Shut Down but it seems to only restart. I have uninstalled all newly installed unnecessary programs yet I cannot get a proper shutdown without Advance System Care by running the scan and then checking for it to fix and shutdown.

Collapse -
Suspending & Shutting Down
by jonp200 / February 26, 2016 6:04 PM PST

Windows 10 Power settings can be frustrating. I'm not sure if you are using a notebook and trying to hibernate or trying to get your desktop PC to sleep? In any event, often a quick fix is to reset your Power Setting to one of the default settings, e.g. "balanced and rebooting the PC. Following that, you can tweak the setting the way you wish. Modern PCs do pretty well with being suspended vs. shutting down.

If you are actually are trying to shut down /turn off, there could be a lot of other things going on as well. You could have a process preventing shut down (although Windows will usually tell you so) or something corrupted preventing normal shutdown.

A third party utility might reveal whats happening. I'm a big fan of Glary Utilities (Freeware) You can download and try out at If you like the software, you cn support them by purchasing. It may reveal file corruption or a disk error that's preventing normal shutdown. There's such a long list of things it could be - hard to nail it down.

Collapse -
by Odanguy / July 19, 2017 12:52 AM PDT

That was verry helpful, my pc shuts down normally again

Collapse -
Really dude?
by Rahu111 / November 8, 2017 12:19 AM PST

Glary can't be trusted as it has triggered some anti virus as a trojan... Plus it sucks at finding everything...

Collapse -
The most obvious solution
by 4Denise / February 26, 2016 7:29 PM PST

Have you checked your power settings? Be sure that you have them set the way you want them. Go to the start menu, then settings, then system, then power & sleep. Click on "Additional power settings" to get to all the settings you should be looking at. If all is well there, then wait a while before manually shutting off the computer. It might be busy. If neither of these work, let us know.

Collapse -
by deejaymisty1 / September 20, 2016 2:30 AM PDT

Thankyou for the information.

Collapse -
Power Settings has nothing to do with the issue.
by Rahu111 / November 8, 2017 12:19 AM PST

I never changed my settings at all, it is because of stupid Microsoft doing it...

Collapse -
by Mossy77 / December 21, 2017 6:59 AM PST

Still just logs out instead of shutting down

Collapse -
by oldgeeser / February 26, 2016 7:56 PM PST

Make sure you are waiting long enough. Windows can take a minute or so to shut the computer off even though the screen goes blank. You can usually see the power button light go out. If it never shuts off then time to check the power settings.

Collapse -
This blank stupid...
by Rahu111 / November 8, 2017 12:20 AM PST
In reply to: Shutdown

Mine's not even going blank. It just tells me that I can't shut down. Why no one have answer for this?..

Popular Forums
Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?