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Help, my PC with Windows 10 won't shut down properly

by Lee Koo (ADMIN) CNET staff/forum admin / February 26, 2016 5:07 PM PST


Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Then when I restart the system warns me that the last shutdown did not work properly and it gives me a choice to troubleshoot or restart. When I choose restart everything seems to load as normal. Any suggestions? TIA.

--Submitted by David V.

Post was last edited on November 2, 2017 1:47 PM PDT

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Windows 10 and Desktops shutting down
by ravipad / February 26, 2016 5:43 PM PST

I too have this problem. But I have learnt to be patient!!
The screen does go blank but I can hear the hard disk spinning for almost a whole minute and I can see the LED indicator flashing. After some time, the hard disk stops and only then I power off the switch in the wall.
Happily I never get the error message.

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Fix Your Problem Here
by JonhDein / December 28, 2017 1:25 AM PST

In certain cases, Windows shut down normally after updating the Intel(R) Management Driver in Device Manager.

Link to spammed blog removed by moderator.

Post was last edited on December 28, 2017 1:39 AM PST

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Not sure why it was deleted.
by CaptainBondega / January 4, 2018 1:41 AM PST
In reply to: Fix Your Problem Here

The blog you linked for your comment helped me the other day when I was trying to fix this same issue on my PC but then a mod deleted it. Any chance you could link it for me? Had to do a restore after applying fix and now PC doesn't turn off correctly again.

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Re: deleted
by Kees_B Forum moderator / January 4, 2018 2:09 AM PST

Yes, that blog was spammed many times by different members in a few days, so I had to clean up. But if you set the "let other members mail me" in your CNET account on, I can mail the link to you as a service.

A lesson learned: anything that's in the cloud can disappear. If you need it, save it on your own PC. But, in fact, it is already saved. Check your browsers history and visit it again. System restore keeps the browser history, so it should still be there. That's easier and faster than waiting for me.

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New to cnet....
by CaptainBondega / January 4, 2018 3:34 AM PST
In reply to: Re: deleted

No idea how to enable pier to pier messaging like you said. I don’t see what you told me to look for as an option. Also, I did a cache clearing as well as browser history wipe using CCleaner the other day as well. Multiple problems I am trying to weed out the cause of.

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Re: mail
by Kees_B Forum moderator / January 4, 2018 3:42 AM PST
In reply to: New to cnet....

In a CNET page, like this, click on your user name (top of the page, right site) and choose to go to your profile. Then either it the Profile or in the My Account tab (you might need to enter your password again) set the option allowing other members to mail you. Then other members (like me) can mail you.

While in your profile, don't forget to go to the Subscription tab to see what of our daily or weekly newsletters you want to receive.

If you need help with your 'multiple problems' maybe better start a new thread for those also.

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Done
by CaptainBondega / January 4, 2018 3:50 AM PST
In reply to: Re: mail

Done. I will most likely start a new thread now too.

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Link to the blog
by iks-10 / February 1, 2018 11:46 AM PST
In reply to: Done

Hi could someone please send me that link . I am having the same issue with my PC, it does not turn off fully, and this latest windows update keeps failing to install properly because of it. Have gone through the installation process multiple times and I have to force the machine off at a certain point when the pc doesn't restart. It then has to recover because the install wasn't completed.

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Help me please
by jayveesen / July 19, 2018 1:41 AM PDT
In reply to: Re: mail

Please give me link, I also have the same issue. Thank you!

Post was last edited on July 19, 2018 2:05 AM PDT

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Re: help me
by Kees_B Forum moderator / July 19, 2018 2:08 AM PDT
In reply to: Help me please

Sorry, I don't have that link anymore. But this thread now has 248 posts, also quite recent ones, so it's quite likely one of them will help.

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Pier to Pier - LOL
by alias Winston Smith / August 19, 2018 7:06 AM PDT
In reply to: New to cnet....

We have a shipping message for you, computers use Peer to Peer

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Network Expert?
by Hforman / August 19, 2018 12:50 PM PDT
In reply to: Pier to Pier - LOL

Not everyone here is a network guru. Some people don't even know what constitutes Ethernet nor that WIFI and Ethernet are both the same thing. But we give advice anyway.

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Re: WiFi and Ethernet
by Kees_B Forum moderator / August 19, 2018 1:05 PM PDT
In reply to: Network Expert?
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Physal Layer
by Hforman / August 19, 2018 4:30 PM PDT
In reply to: Re: WiFi and Ethernet

It fills in the TCP/IP standard at layers 1 and 2. That is, it includes both the link and physical layers The WiFi (used to be referred to as "Wireless Ethernet") standard is the same as the wired standard (I used to work with 802.1 and 802.2) but really only different media. Ethernet generally started as coaxial cables (ThickNet and ThinNet) before they came up with the electrical standards for twisted pair wiring later on. I had to wire an entire exhibit area with coax for a conference exhibit hall. Was fun running those wires. There were no "Hubs" nor "Switches" at that time. Just coax and t-connectors. A lot of the Ethernet fed into IPX protocols long before TCP/IP came into play and, when there was TCP/IP, the OSI model was not yet fully defined and TCP/IP was a 4-layer protocol (Physical, IP, TCP and Application layers).

It's probably more semantics these days. Common usage seems to have Wifi as something entirely different as wired Ethernet But the basics (CASDI) of the protocol(s) are the same.

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Please send me link!
by katieandco / March 7, 2018 9:07 AM PST
In reply to: Re: deleted

Hi Kees_B, please send me the link! Thank you!

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intel driver link
by enviefille / May 12, 2018 4:24 AM PDT
In reply to: Re: deleted

hi i m haING THIS SAME PROBLEM can you plz send me the lik of that driver

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Windows 10 and PC shut down problem
by shyamalmitra / July 17, 2018 3:34 AM PDT
In reply to: Re: deleted

"A lesson learned: anything that's in the cloud can disappear." - Kees_B.

That line chilled my innards!

I have been uploading all my important and private documents all my life on the DropBox first and then on the Google My Drive from my laptop and into the Mi Cloud from my MI Mix smartphone!

Will they disappear someday and never get retrieved?

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Nesxt door neighbor?
by alias Winston Smith / August 19, 2018 7:16 AM PDT

Uploading to cloud, you may as well just send it to a friend or neighbor and hope they don't lose it for you. Except for some security stuff, it's pretty much what you do when you send anything to someone else's computer.( even if your paying for cloud based storage.) It's handy when you need stuff on multiple devices over a short period of time (or when traveling) but for long term storage, get an external drive or hard copy, you never know when situation will change (i.e. 24 hrs notice that your 'free' 2Gb storage will now cost $500+ a year to maintain)

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What it Boils Down To
by Hforman / August 19, 2018 1:06 PM PDT
In reply to: Nesxt door neighbor?

Essentially, you have to read the documents such as "terms" and "privacy policy" any time you use websites; especially ones that store YOUR data. If people understood that there's no "free lunch" then they would do some reading. One of our customers was LAPD (this was in 2011) and the city wanted to go with GMAIL so they signed a contract with Google (yes, you can search the web for this). The day before implementation, LAPD rejected the whole thing because Google couldn't do CJIS government rules because their employees didn't have background checks. Lot of lawsuits. Google "asks" their employees not to read your stuff in their spare time but you should always think about this regarding important things. I remember one poster wanted a solution to put his extended family's financial records (bank accounts, SSN, userids, passwords, etc.) somewhere and he read the policies for Google and said he wouldn't trust them with his kids' homework.

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Just to Let You Know
by Hforman / August 19, 2018 12:59 PM PDT

If you are going to put IMPORTANT things out on Dropbox or Google, you really must read the Privacy Policy and Terms of Service for any cloud website. First of all, I'd suggest keeping an additional copy locally. There are ZERO guarantees from any cloud provider (unless you have a paid account with a contract that says otherwise). The other thing is that they will tell you, up front, that they have a right to do whatever they want to do with your data. Anything. Includes re-publishing it. Be careful. Google refuses to allow medical patient data (without a special BAA-PHI) and they are not certified for criminal justice information system rules (CJIS) since they don't/can't do background checks on employees.

I appreciate the honesty but realize people just ASSUME things and don't bother reading.

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Parting Clouds
by DanRobbinsNYC / August 28, 2018 7:37 AM PDT

@ shyamalmitra Unfortunately, you can probably count on it. "The Cloud" is just a euphemism for a really big server room connected to your computer via the internet. Think of it as an external drive for your pc, but many miles away and maintained by someone not you. It also means that if, for some reason, you happen to miss the stream (or single) email telling you that "MyOSoSafeCloud.com" is going out of business and that you need to make rapid alternate plans for your data housing ... well, you will no longer have data to house.

IMHO, cloud storage to me is like how Apple likes to do computing. Slap a simple happy face on it, don't show anyone the messy inner-workings, keep anything technical away from the conversation and everyone's happy. Until something goes really wrong at 3am the night before you're preparing for the most important thing ever and what you need to present at 9am is suddenly gone. Along with any and all traces of how to get to it, how you ever got to it and how to get back to it. *poof* just like that you're computing life is over.

It's already happened to me twice. My current method of doing things is this: whatever free cloud storage being given will undoubtedly one day not be free. I keep shareable things out there ... like pictures of my dog. stupid lists (my favorite words, etc).

There is no such thing as too much backup, kept away from your PC and kept on a continually updated, roating media basis. And one day, perhaps I'll actually start doing it for myself. : )

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Types of Clouds
by Hforman / August 28, 2018 3:44 PM PDT
In reply to: Parting Clouds

In addition to public clouds, there are also private clouds (you own and run your own cloud, even if connected to the Internet) and hybrid clouds. The important thing is to always READ the documentation. And excuses like "legalese" to too many pages either are NOT true or they are not relevant -- you click "accept" it means ACCEPT. There is also "governed data" that may not be allowed to be on a clud. For example, patient medical records (HIPAA) are NOT allowed on any Google services without a special agreement(according to Google itself) and also criminal justice information systems (CJIS) because their employees don't go through background checks (unless something changed). Bottom line, be careful what you put up on clouds. Read the docs.

As for backups, they only reduce the likelihood that your going to lose data. There are no guarantees. The day people start making backups is USUALLY the day AFTER you hear a grinding noise coming from from a computer case.

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The update installer operation is unsuccessful.
by ThePrimo / February 16, 2018 7:20 PM PST
In reply to: Fix Your Problem Here

Tried to install/update the Intel(R) Management Driver and received this response:
"The update installer operation is unsuccessful."
Why is this not being installed on my system?

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Already done with updating
by albertwiley / July 8, 2018 1:19 AM PDT
In reply to: Fix Your Problem Here

I have updated twice my drivers. Still the same. -_-
Sometime I think I should switch to MAC

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Stating the obvious.
by Plumninja / January 3, 2018 10:26 AM PST

This kind of reply is greatly annoying and unhelpful. You are assuming someone is simply not patient where as the shutdown process is not actually completing. I use the shutdown from the menu and the computer appears to shutdown, however, the next time i go to turn the computer on the on switch is unresponsive and the computer is still warm.

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In Some Cases, YES
by Hforman / January 3, 2018 1:41 PM PST
In reply to: Stating the obvious.

If you have read this thread carefully, there are MANY issues that stop a computer from shutting down. We've seen where drivers are causing the problem. Sometimes that can be seemingly unrelated to power down, like display drivers. We've seen other cases where the cause was some service running in the background. Then we've seen the fastboot issues. The issue with "Fastboot" is that the machine may take longer "MUCH LONGER!" to shutdown. If you are a "typical user" and you click on "Shutdown" and the shutdown takes OVER 1/2 an hour, most users will NOT "be patient" and not wait the amount of time but will start hard-resetting within 10 minutes. To these people, Turning off FASTBOOT in the power options will fix their problem. If you look at the post, then YES, this is an issue for some. Not everyone and maybe not you. How do settings get changed? It appears that some updates are changing your settings.
If you stop assuming that everyone on here is having the exact same problem as you are, maybe ONE of the suggested plans of attack will help you.

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Appreciated
by Tigger42079 / July 19, 2018 8:53 AM PDT
In reply to: In Some Cases, YES

THANK YOU. Turning off FASTBOOT in my hidden power settings saved my sanity. I have LED lit fans, you see... anyway, I have been searching for an answer to this issue on my new build for days now, so thanks again.

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By The Way
by Hforman / January 4, 2018 2:03 PM PST
In reply to: Stating the obvious.

It sounds a LOT like you have "Sleep" or "Hibernate" allowed in your power profile. Not 100% sure which, probably sleep. There is a setting as to what to do when the button is pressed and it may not be set to power down.

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My Problem have Solved
by Rohzo / January 7, 2018 3:09 AM PST

After Installing Intel(R) driver, my pc having ShutDown as before,

Unvetted link removed by moderator.

Post was last edited on January 7, 2018 5:29 AM PST

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Windows 10 and Desktops shutting down
by victorontopyah / February 1, 2018 11:38 AM PST

I have gone through this threat and here is a solution that works like a charm;
1. use windows key+x on your keyboard, to open device manager (you may use other means)
2. Locate system services and expand the trail
3. Locate and right click on "Intel (R) Management Engine Interface" then select Properties (or Just
double click)
4. Select power management tap
5. And uncheck "Allow the computer to turn off this device to save power"
6. Save it and close it.
7. That is all, test it revert if it help

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