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Help - My Multimedia Keyboard Driver has stopped working.

by azureverde / May 30, 2010 4:30 AM PDT

Every morning I receive the message on my computer that the Multimedia
Keyboard Driver has stopped working: "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." This has been happening for about six months and windows has never notified me of anything. I have Vista on my computer. Does anyone have any thoughts on what I can do?

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First Question: Is Something Broke?
by Grif Thomas Forum moderator / May 30, 2010 4:35 AM PDT

Do you use the multimedia portion of the keyboard and if so, does it not function now? The error message doesn't mean much if nothing's broke.....

If you need the multimedia items on the keyboard, have you tried visiting the computer manufacturer's website, downloading their multimedia keyboard driver and installing it? Did it help?

And if the above steps doesn't help, have you tried a different keyboard yet?

Hope this helps and let us know more.


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First Question: Is Something Broke?
by azureverde / June 2, 2010 4:37 AM PDT

Thank you for your assistance. I don't believe I use the multimedia portion of the keyboard, but I did try contacting Gateway in an attempt to reinstall the driver anyway. It was a disaster. They were no help at all and didn't seem to have any idea what to do. I will never buy another Gateway computer. Their tech support is useless. Thanks again for helping me.

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Then To Stop The Message At Startup
by Grif Thomas Forum moderator / June 2, 2010 5:17 AM PDT

You should be able to prevent the driver call in "msconfig".. Click on Start-Run, type msconfig, then click on OK. When the System Configuration Utility loads, click on the "Startup" tab.. When that opens, scroll through the items and check for the listing for your mulitmedia keyboard, then UNCHECK the box next to it. (I'm not sure which ones to uncheck on your computer but "mHotkey", "eBoard.exe" and "zHotKey" are common keyboard startup files for eMachines computers.) Click on Apply, then OK and restart the computer. After the compute restarts, you'll see a warning box about the System Configuration Utility and simply place a CHECK in the box that says: "Don't show this message again".

As long as the multimedia keyboard message is no longer appearing, then things should be fine. On the other hand, if you don't like the results of your changes, access "msconfig" again and place CHECK marks back in the boxes.

Hope this helps.


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multimedia keyboard drive has stopped working issue
by ladyno / July 17, 2010 6:35 AM PDT

I also have a Windows Vista Home Premium 64 bit Gateway computor bot from Best Buy last June and started getting this error message about 6 mos later. I also bought an HP (deskjet F4400 series) printer about 3 months after the computer? Do you know if these facts (products) is/are related to this problem?

Also, after the above error message is presented, the following mesages "mhotkey" appears 3 times, then I delete them and the computer and printer both work EXCEPT I cannot use the HP Solutions

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(NT) And You Uninstalled, Then Reinstalled The Printer Software?
by Grif Thomas Forum moderator / July 17, 2010 1:03 PM PDT
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multimedia keyboard drivers has stopped working
by ladyno / July 17, 2010 2:56 PM PDT

Yes I did. also, I went into system devices as instructed (msconfig, etc) but neither the mhotkey nor multimedia keyboard driver (MKD) were listed.

I went to Gateway website and they have MKD but when I try to download I lose my internet connection. Gateway has a special website for downloads anddrivers, Don't know if it works because can't find my registration #. I have contacted Gateway support for assistance, but they came back to me asking me to log on using the information I don'[t have and asked them to assist me with. So it doesn't appear they are going to be of much help logging in. I may have to call the headquarters Monday, etc. This is crazy.

Thanks anyway.

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