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General discussion

Help: My iPod is frozen, and I don't know how to fix it.

Jan 8, 2005 5:55AM PST

I plugged it into my laptop, got the "Do Not Disconnect" message, and when nothing happened after a few minutes, I unplugged it, and the iPod hasn't changed. I plugged it back in, and got a message saying the hardware is malfunctioning. I'm stumped, can anyone help?

If its relevant, it's a 20 gig iPod, for Windows.

Discussion is locked

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Re: Help: My iPod is frozen, and I don't know how to fix it.
Jan 8, 2005 7:47AM PST

Is the "Do Not Disconnect" message on the iPod?
When my MP3 player froze I removed the battery, touched a paper clip across the battery terminals, put the battery back in, and then it worked again.

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ok.
Jan 8, 2005 8:22AM PST

That may work, how do I take the battery out of an iPod?

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Sorry
Jan 8, 2005 9:07AM PST

Sorry but I herd you can't take the battery out of an iPod. I haven't even seen an iPod up close so I can't really say how to get the battery out. This is a problem because the batteries go bad after about three years. I assume that the iPod has no screws so It's probably snaps together. Thats a problem because its almost imposible to take something like this apart without marring it up or cracking and chiping the seam. I'd say if its still under warranty to call Apple or HP and let them fix it. Even if it's not under warranty the repair may cost less than a new one. Also If its still desplaying the "Do Not Disconnect" message that will eventually drain the battery and then maybe it will work. If it were mine I would probably try to take
it apart and fix it the way I said before. However, I can't recomend that action to everyone because not many people know how to take something like this apart without damaging or what the components inside are and how to handle them. Sorry I can't help more.

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Try resetting
Jan 10, 2005 1:32PM PST