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General discussion

HELP! MS Update Changed Outlook Express Window - No Mail

Jun 16, 2007 11:41PM PDT

I just finished installing several Microsoft updates for Windows (cumulative) and for Office (separate). After the install, I opened Outlook Express. I have a completely new interface, which now includes Calendar, Contacts, and Tasks.

The Mail display is now grouped into Favorite Folders and All Mail Folders. Favorite Folders has Inbox and Sent Items.

All Mail Folders contains Personal Folders and Archive Folders.

Under Personal Folders, the "normal" folders are listed: Deleted Items, Drafts, Inbox, Junk E-mail, Outbox, Sent Items, Search Folders.

There is NO e-mail in any of the folders: Inbox, Delete and Sent. Where did they go? More importantly, how do I get them back?

I looked in the Archive Folders, which lists Deleted Items, Sent Items, and Search Folders. Under Search Folders, there is an Unread folder. Again, the folders have nothing!!!

On a nice Sunday morning, this is the last thing I need. Please help.

Thank you,
Amelia

Discussion is locked

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amelia jade
Jun 16, 2007 11:53PM PDT

You can uninstall the update(s)in add/remove if you know which one or try process of elimination.

You didn't mention which os you have,maybe try system restore.

Tom

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reply to: HELP........
Jun 17, 2007 4:03AM PDT
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The key phrase here is ...
Jun 17, 2007 4:33AM PDT

the bolded portion of your first sentence:

"I just finished installing several Microsoft updates for Windows (cumulative) and for Office (separate). After the install, I opened Outlook Express. I have a completely new interface, which now includes Calendar, Contacts, and Tasks."

That is NOT Outlook Express, it is Outlook (the email client/info manager that is a part of Microsoft Office). While you can indeed use it you would need to either manually configure the mail accounts (pretty much the same process as when you originally set up OE) or make use of its import capabilities to inport messages, addresses, and even accounts.

You still have OE on your system and can still use it although it appears that somehow you managed to make Outlook the default client. Make OE the default again by opening OE (click Start then Run then type in MSIMN.EXE then when it opens click the Tools menu then Options then set it as the defauklt mail handler).

You can read all about it Outlook (Versus Outlook Express) and its capabilities here - http://office.microsoft.com/en-us/outlook/HA101656351033.aspx

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Additional Info About My OS
Jun 17, 2007 8:43AM PDT

I'm sorry I didn't say what OS I have. I have XP Media Edition @ SP2. I appreciate your answers and will investigate the options you mentioned. Thank you.

Amelia

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FIXED!!! MS Update Changed Outlook Express Window - No Mail
Jun 17, 2007 10:09PM PDT

I want to thank you all for answering my question and resolving my dilemma. I appreciate your time. Hope you have a great week!

Regards,
Amelia