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General discussion

Help Media Player 11 troubles. brand new laptop!

Jun 17, 2007 3:16PM PDT

Okay, I'm a teenage girl and i dont understand or really know a lot of computer jargon. So I bought a dell inspiron E1505 with Windows Vista Home Premium. I've only had it about 2 weeks.
But heres what happens i try to listen to a song in mp3 format from my library but every single one glitches about 20 seconds from the end of the song then stops and finishes out with about 5 seconds worth of the very end. Plus if i select a song to listen to from the library instead of lettin it play through outmatically it takes forever to open and play. About 14 seconds and it just says media changing. Our other family computer with XP and mp10 plays almost right after. Did i just buy a slow computer???

Discussion is locked

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Call it in. Be ready to pack it up and return it.
Jun 17, 2007 10:09PM PDT

This is a NEW MACHINE that is glitchy far too soon.

Call it in and begin the return process, get your money back if they don't cure it.

Bob

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I had the same problem and found a solution
Jun 26, 2007 10:37AM PDT

You need to go into the control panel, then go to sound>manage audio device> then properties for you speakers. Go to the enhancements tab and make sure place a check in the "disable all enhancements" box. WMP 11 should work just fine now.

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Update
Jun 27, 2007 4:39AM PDT

Dell updated the audio drivers Jun25th.
Also Vista Media Center update kb 935652 Jun26 via Windows Update

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thanks
Jun 28, 2007 9:53AM PDT

Thank you so much for your reply, hopefully it will work. Someone else told me to send it back but maybe this will work and i can avoid that.

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I had the same problem and this fixed it completely!
Jul 6, 2007 3:29AM PDT

Thank you so much for posting this! I had exactly the same problem with a Dell Inspiron E1505 running WMP11 under Windows Vista. I went to Control Panel > Sound > Playback tab > right-click on Speakers, click Properties > Enhancements tab > Check "Disable all Enhancements". That solved my problem completely! Thanks again!