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General discussion

Help me with the name of this virus/worm..........?

Feb 20, 2004 7:07AM PST

Trying to hunt down the name of the virus/worm/trojan that causes the incoming messages in Outlook Express to be received over and over..............?

I work at a computer store, and I have a customers machine in here right now that is doing this. When I delete his messages off our server then the replication stops. As long as a message remains on the server, it will continue to come up on OE everytime you refresh or open the program. The messages are from random senders, nothing suspicious in the "from" or "subject" fields.

I'm currently running an updated virus scan (Norton) and expect I will eventually find it - but it's driving me nuts!! LOL

TIA
Marcia/Oregon/USA

Discussion is locked

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Update on this........
Feb 20, 2004 7:37AM PST

The Norton Antivirus scan just finished - guess what? No Viruses found!!

Sheesh!
Now I have to figure out what else it could be....?

Any ideas?

Thanks again,
Marcia/Oregon/USA

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Re:Help me with the name of this virus/worm..........?
Feb 20, 2004 7:43AM PST

Could it be caused by spyware?? Rund ad aware and\or spybot !

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Thanks, Marianna.... that doesn't seem to be the answer :(
Feb 20, 2004 7:47AM PST

I already ran AdAware 6 - it came up clean. Haven't installed Search & Destroy yet, but think I will try that one also.

Other ideas?

Marcia

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Marcia
Feb 20, 2004 7:53AM PST
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Appreciate your suggestions
Feb 20, 2004 8:46AM PST

I loaded and ran Search & Destroy. It found a few problems and fixed those.

Anyway, it seems to have either fixed itself, or I did something that I was unaware I did!! LOL Wouldn't be the first time that happened.

I will, however, keep the two other programs you suggested handy "just in case."

Thanks
Marcia

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(NT) Marcia, Great Job ! Thanks for your feedback !
Feb 20, 2004 8:55AM PST

.

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Re:Help me with the name of this virus/worm..........?
Feb 20, 2004 8:06AM PST

Marcia,

Although this article is referring to Outlook, not Outlook Express, the same thing can happen with OE. Check for multiple accounts with the same POP3 servers:

Password Prompt, Duplicate Messages Appear If Outlook Profile Has Two POP3 Accounts
http://support.microsoft.com/?kbid=284404

In addition, and very likely, sometimes there is a conflict with Symantec "Auto Protect" for e-mail and Outlook Express. The "fix" is to disable "email scanning" during the download, then re-enable before opening messages.:

Error: "Message <number> could not be retrieved. . ." when receiving email in Outlook Express 6.0

Less likely here:
Microsoft Outlook or Outlook Express sends duplicate emails when Norton AntiVirus email scanning is enabled

Hope this helps.

Grif

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Thanks, Grif
Feb 20, 2004 8:49AM PST

I had already gone through OE and the possible conflicts with NAV. I have ran across those before myself. As I said to Marianne above, it seems to be working now. The duplicate messages were those being received, not those sent (or at least we didn't see evidence of such). Maybe something I fiddled with in the OE or NAV settings is what did the trick.....?

Maybe it had the hiccups!! Happy

Thanks again,
Marcia