hi i have the same proble and i don't know what's wrong so if u find someone that is helping you out plese e-mail me at surfer_knockout@yahoo and another thing what did you mean when you said u unplugged it safely?
I got an ilo MP3 player from Walmart for Christmas and it just isn't working. I transfer my 85 songs that are on my computer and then it says that they are all synchronized and then when i "safely" unplug it and get back on to the ilo.. it says no files. What is the problem? Can somebody please help me.

Chowhound
Comic Vine
GameFAQs
GameSpot
Giant Bomb
TechRepublic