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Help me a happy BDAY! Brondi 2GB mp3 player "not recognised"

by brondi2007 / December 11, 2007 9:01 PM PST

Dear CNET,
I am trying to fix a friend's mp3 player in time for her bday. I would need your help asap. I have spent the past 2 hours googling for answers but all to no avail.
After working fine for over half a year, a Brondi 2gb mp3 player (http://i63.photobucket.com/albums/h152/timyau666/s.jpg) suddenly is no longer recognized by windows. (USB device not recognized - "unknown device")
I can still hear music on it and use the menu etc. but cannot put any new music on anymore as whenever I plug it into the USB port it says "device not recognized".
I have tried it on other computers and it is the same and my USB ports work fine. I suspect it is the mp3 player itself and have used a USB extender cable but all to no avail.
Should I update the firmware? Or does the problem have to do with the mp3 player itself (i.e. bad soldering, chips, etc)?
Thanks for any help - the faster the better,
Brondi2007

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details
by brondi2007 / December 11, 2007 9:04 PM PST

I am using XP SP2 and voltage on USB ports is fine.
I am at my wits end and dont want to replace firmware at the risk of making the mp3 unusable forever.

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Time and time again...
by R. Proffitt Forum moderator / December 11, 2007 9:48 PM PST

I find it to be the PC in question. And the owner exclaim "the usb ports are fine." What I do is use my laptop which I really know the ports are fine and it usually works. What that leads to is trying the rear USB ports and often installing the machine's motherboard drivers.

But time and time again we have to punch through an owners insistence that the ports are fine...

Bob

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