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HELP! Max Secure Spyware DetectorCaused Windows System Error

by SBScanlon / July 4, 2008 10:29 PM PDT

Dear all - I need advice quickly -I have a Dell Dimension 8200 running XP. I downloaded and installed Max Secure Spyware Detector v 2.0 and ran it this AM. It found a lot of 666 pieces of 'junk' (I KNEW my computer was possessed) and so I clicked 'ok' to run the quarantine. As soon as it was done the following chilling message popped up from Windows: "Files that are required for Windows to run properly have been replaced by unrecognized versions. To maintain stability Windows must restore the original versions of these files. Please insert Windows XP Service Pack 3 CD now " Yipes! Problem is that I just downloaded Win XP Service Pack 3 yesterday afternoon and do not have a CD to reinstall files from.

Should I reinstall Service Pack 3 before doing anything else now?
Thanks for any/all help in advance. Max Secure does not have a live support as far as I can see and I have found CNET very practical and helpful.

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Additional Note: I do have Norton 360 as well
by SBScanlon / July 4, 2008 10:36 PM PDT

I also have Norton 360 - but am going to set the Max Secure spyware to only run manually and not at start-up.

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Update: I found a restore on the Spyware program
by SBScanlon / July 4, 2008 10:50 PM PDT

In my research/panic/thinking of what to do next, I found a restore function on the spyware program and I assume I should do this first to make sure to replace the files that were just removed? But I really don't want to restore all the previous bad things just to have Windows system get the 2-3 files back that this program shouldn't have removed. Right?

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Is It Possible Your Program Is New
by tobeach / July 5, 2008 3:49 PM PDT

Variant from the people who put out:
Max Privacy Protector maxprivacyprotector.com
esunsofttechnologies.com ?? If so, Likely Rogue w/ false detections to promote sales.
"false positives work as goad to purchase; poor scan reporting; same company as MySpyFreePC & iSpyKiller; same app as #1 Spyware Killer, SpyDoctor; SpyFirewall, Spyinator, SpyKiller 2005, SpyLax, SpySpotter, SpywareThis, & Spyware Protection Pro [A: 3-11-05 / U: 3-11-05]".
http://www.spywarewarrior.com/rogue_anti-spyware.htm I Could Be Wrong...just suspicious.

If TRUE, then un-install from CP>add/delete programs.
Run recommended Free A/S & anti-malware programs listed in TOOLS sticky at top of this forums front page & maybe an online scan as well. Then likely a SFC to correct corrupted/replaced files.
Good Luck!! Happy

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Sad story follow-up
by SBScanlon / July 5, 2008 9:24 PM PDT

Thanks for that idea. It could have been a rogue, but I read many reviews of it (all positive) and went to their site directly, so I think I was being cautious. I trust(ed) Symantec, so I called them yesterday AM and paid for virus removal tech support. $100. That was painful, but what was worse was her service. In her 'fixes' 9am Sat morning, she completely corrupted internet explorer and some other areas of my XP log on. So after cleaning and tuning up my old home computer on Friday, Symantec (Norton 360) let me pay $100 to screw it up. So it is now Sunday AM and I am awaiting a call from her to try again. I paid 100 for the pleasure of wasting 10 hours of my weekend yesterday and it is not fixed. The virus tech specialist name is Deepa Jose at Norton 360/Symantec. Just a warning in case you are told you will be refered to "a virus detection specialist who will fix the computer for you" - that phrase is fraught with peril.

Oh well, next week is another Saturday.

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Sorry To Say That You Might.....
by tobeach / July 6, 2008 3:36 PM PDT
In reply to: Sad story follow-up

been better off spending that time reading un-favorable posts here about
Norton/Symantec.

Suggest running a Checkdisk/ R (from safe mode if you cannot from regular mode). With luck (& possibly OS or SP2 disk) it'll correct any corrupted system files as well as attempt repair of any bad sectors on disk. Apparently much more reliable & alot cheaper. Worth a shot and once started requires/allows no further work on your part.

Here's How:

Disk/repair (Check Disk) (like SFC)
Left click on My Computer(open)
Right click on "C" or your OS drive if another letter.
Left click Properties and then click Tools Tab.
Left click on "Error Checking"> Check Now.
Left click to enter check mark in BOTH boxes offered.
Left click on "Start".
Computer will have to reboot to begin repairs.
Just leave alone (you're locked out anyway) 'til process finished.
In regular mode will take about 1 Hour (more/less)
In Safe Mode about 2 hours.
If computer normal after process complete you might want to create a new
restore point and Label it POST ERROR REPAIR.
This is based on using an onboard copy of sys
files if copy is ok.
If copy is corrupted, it may tell you to insert XP or SP2(if patch applied) disk or to indicate location of SP2 info to get new,
clean copy inserted. Good to have disk at hand. Good Luck!! Happy

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Do you want the same person to help you?
by Jordan Skylar / July 8, 2008 2:36 PM PDT
In reply to: Sad story follow-up

You said, "So it is now Sunday AM and I am awaiting a call from her to try again."

Do you really want the SAME person mucking around in your system again? Couldn't you talk to a supervisor and get a more capable person?

I am not trying to be mean, but looking at her name, can she and you understand each other? I've talked to many technical people (from different companies) who are located in other countries and they have no idea what they are saying or doing. It's sad that we cannot get good tech reps who understand and comprehend our problems.

Hey, Citibank has the same problem. They never resolve anything. Now, I ask for a manager and I usually get someone in the US who can understand me.

All of these companies are paying less for these employees, but their customers are getting BAD service.

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Out of interest,
by Tarq57 / July 8, 2008 3:09 PM PDT

Where did you read these "favorable reviews" concerning this program?

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