First, try downloading the two Malwarebytes removal tool files from the links below.. If you can't download the files from the infected computer, please use a friend or family member's "clean" computer and download the Malwarebytes tool and it's manual update from the link below.. Once downloaded, rename the program installer "mbam-setup.exe" file to something else like "Gogetum.exe", then copy the installer file and the update file to a CD or flash drive.. Transfer the file to the problem machine, then install the "Gogetum.exe" file, then run the manual updater file to get the program current.. After that, run a full system scan and delete anything it finds.
Malwarebytes Download Link (Clicking on the links below will immediately start the download dialogue window.)
Malwarebytes Manual Updater link
If the program installs correctly but then won't run, please access the "C:\Program Files\ Malwarebytes Antimalware folder and rename the "mbam.exe" file to something else.. Make sure it has a .exe file extension and then double click on the newly named file. Malwarebytes should run correctly now..
Here's the removal instructions from the Bleeping Computer website which also include using Malwarebytes from above:
Hope this helps.
okay first i got a virus that installed spywareguard 2008, then i tried fixing it in safe mode, and deleted all of the files, got out of safe mode but now my files are gone and spywareguard 2008 is still there and my computer looks like it reinstalled windows and only saved a few programs and files.
Please help!!!, b3478