HELP! Laptop Won't Finish Startup - Win Vista SP2

Feb 28, 2016 4:47PM PST

A day no different but Windows won't finish startup and im doing my best not to freak!

What Happened:
-Chrome: Cleared History
-Ccleaner: Cleared Data; Fixed Registry Errors
-Advanced System Care: Scanned & Fixed
-Shutdown computer
-Turned on computer (10-mins)

Discussion is locked

Reply to: HELP! Laptop Won't Finish Startup - Win Vista SP2
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Clarification Request
Feb 28, 2016 5:04PM PST

*On startup, first screen as always, User Name wit box to enter password. Entered correct password, hit enter, and....

It's ONLY a lit blueish-black screen with the cursor (not frozen), and NOTHING loads after.

Re-tried shutdown and restart a few times, still the same. Alsotriedwith and without the battery.

No issues occurred prior to, just running a regular cleaning/maintenance. All software updates are current.

Sony VAIO Laptop FZ Series
Win Vista Home Premium SP2
WiFi Connected

**Do not have recovery discs, stolen wit everything else in my entire home!

Yep, I know it's time for a new laptop, due to age, but today is not the day. This is my working and everything else to me right now. HELP...

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Clarification Request
Did you try a factory restore?
Feb 29, 2016 7:48AM PST

Post was last edited on February 29, 2016 7:54 AM PST

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Did you try Safe Mode?
Feb 28, 2016 4:50PM PST

Vista machines are now pretty old. Won't be surprised it's in need of repair.

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Can't Get to Safe Mode!
Feb 28, 2016 5:06PM PST

Please see updated original question.

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In Safe Mode and...
Feb 28, 2016 5:36PM PST

Been a long time *thankfully* havent had the need to deal with this so memory is a bit faint, even forgot F8 key.

I unplugged without the battery, turned on able to reach Safe mode, but memory has flatlined.

What's next?

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What Comes Next?
Feb 28, 2016 6:46PM PST

Please refresh me after Safe Mode is reached, then....

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As others mentioned
Feb 28, 2016 7:37PM PST

while in safe mode , do a system restore . That is if Advanced system care didn't delete all of the restore points.

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(NT) Refresh me please as has been asked... How???
Feb 28, 2016 7:52PM PST
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Refreshed myself...
Feb 28, 2016 10:55PM PST

FAILED. Restore Point went thru the process but the issue did NOT resolve.

There is NO Advanced Boot Options >"Repair Your Computer"

This may not have anything to do with ASC.


*I am in a lot of serious trouble w/o usage of the laptop this entire day. Have mercy on my sole Sad

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Big clue here.
Feb 28, 2016 4:52PM PST

Advanced system care. this thing is snakeoil and likely hosed your system. Hope you have backup and restore media.

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NO Recovey
Feb 28, 2016 5:09PM PST

Have used Advanced System Care for years, never a problem before, if that's what it is.

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Could be what Bob said.....
Feb 28, 2016 5:26PM PST

that is, an ageing system, or, the use of "PC optimizers". No mod here will recommend Advanced system Care or any registry "cleaners" or "optimizers". there may be a "recovery partition on your D drive that you can use, but you lose all files, photos etc.

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never run asc or similar when having problems
Feb 28, 2016 5:45PM PST

the think about advanced system care and other similar utilities is, they do next to nothing for your computer to make it run better. The first time you used it you might have seen a difference is because it went through your computer and deleted temporary files. temporary files clog folders and can slow your system down if there are too many. you already have ccleaner for that.

the following is what microsoft says

that said - did you try a system restore to a restore point prior to when the problem started?

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Pls see post above "Refreshed Myself...
Feb 28, 2016 11:00PM PST


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I had an old Sony. It had onboard recovery.
Feb 28, 2016 5:59PM PST

Since you've owned it for so long you may end up doing a factory recovery. Yes your files go away but we backup on PCs. (Not optional.)

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couple other things to try
Feb 28, 2016 8:23PM PST

using a linux live disk, see if you can boot to linux. this will help determine if it is a hardware issue. If you are able to boot to it, this is your chance to recover any files you cannot afford to lose.

if you know the manufacturer of the harddrive, you can run their diagnostic utility and see if the drive is going bad. if you do not know, you can scan with seatools for dos. you will be creating a live cd so a working os is not required.

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forgot seatools link
Feb 28, 2016 8:24PM PST
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Thanks but...
Feb 28, 2016 10:45PM PST can I download anything if the computer won't complete the startup past entering a password?

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(NT) use another computer
Feb 28, 2016 11:20PM PST
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There is NO other computer!!!
Feb 28, 2016 11:28PM PST

And there are no others to help in person. Not all have the same luxuries as others...

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there is not much else we can do
Feb 28, 2016 11:44PM PST

if you do not have a friend, family member or a local library where you can access a computer, there is no other way to get what is needed to run tests. There is only so much that can be done since we are not sitting in front of that computer. We need information and you have yet to provide any that we can work with.

If vista came with that computer, it is old and could be worn out. If the harddrive is corrupted and about to go bad, it could do exactly what it is currently doing.

The only other thing you can try is to go into bios and see if there is a smart test there.

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(NT) Use "Safe Mode With Networking"
Feb 29, 2016 2:36AM PST
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If you can wait a week
Feb 29, 2016 3:39AM PST

then order this.

It's an entire operating system on a DVD, which will allow you at least to find and copy off any files you haven't destroyed yet. At least you will be able to use the computer, and if you like the system, you can also fully install it. It's what I use all the time myself instead of windows. It can read the windows part of any computer too when booted to DVD, which is great if you ever need to recover data from any other computer in future. Since you had Vista previously, I linked to the 32 bit version. There is a 64 bit version if your computer runs it, but laptops of that era often were limited using "M" chips to 32 bits.

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Did you try a factory restore?
Feb 29, 2016 7:53AM PST

Might be Alt+F10 held down and power on or just F10.


At least I see a Linux listed as an exit plan.

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