I’m not sure that what you describe is exaclty what I recently went through, but it is easy enough to check. A recent update to iTunes deleted all songs that were not purchased from iTunes. It may have left some tunes purchased from Amazon as well. Maybe it was deleting all songs that lacked DRM, like the tons of songs that I have ripped from CDs. To check, open your recycle bin. If you see your missing songs there, click the “Original Location” column to sort by original location (I am assuming that you saved your songs in the same place, like “Music.” Now, select all those songs that were located in your music, then right click and click restore. I am not sure if this is related to your playlist issue. Good luck.
I have used iTunes for many years. But it no longer works. It recognizes my phone, but doesn't let me edit songs or download new playlists. Many songs are grayed out on the computer. I totally deleted every file I could find for Apple. Then I redownloaded iTunes. Still the same problem. If no one knows how to fix, I would like to get a new phone to put my music on. Is there another program that is like iTunes that would work on, say, Android? I don't want Pandora or those types of apps. I want my music. Is iTunes perhaps incompatible with Windows 10? Apple was no help! Thank you for your help.
--Submitted by PJ

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