Question

Help! I need a recovery disc

Hey guys,

My sister's HP laptop stopped working normally for the past 2 or so days. Now, we basically did a system restore a couple of times, and it didn't help. So, we did a system recovery, and now it's basically saying I need to install the recovery disc, and we bought the laptop brand new, but there is no disc that came with it.

I wanted to know if there is anywhere I can download the information of that disc onto my computer, and transfer it onto a disc and use it on hers? or, is there anything else I can do to get her laptop up and running again?

Thank you so much in advance Happy

Michele

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Comments
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Answer
Info on the laptop.

Its an HP 2000-412NR Notebook PC

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Windows 7

Windows 7

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Answer
(NT) contact hp for recovery disks
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Answer
Two source folk use.

1. HP.com
2. Some web sites like recoverydisc.com (you can google that)
Another option is to install a Linux since its' free and not much to learn.

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This might sound dumb, but what is a Linux?

What's a Linux? what would it do? and where would I get one? Ive heard of it before, don't know too much about it.

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Linux is a free open souce OS.

Many flavours to choose from. To try it, no need to install, you can run it off usb/dvd.
Dafydd.

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If you want to try Linux OS, here's a link for the Mint vers

Just go to this link
http://www.linuxmint.com/download.php and download the ISO file, then burn it to a DVD or flash drive. You can boot from it and run without having to install anything. Bear in mind it's a totally separate operating system from Windows. While you can surf the net, do you email, and create documents, most of your Windows applications will not run under Linux.
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Good luck.

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Answer
You can make a Windows 7 REPAIR disc on any Win 7 system...

...with the corresponding 32 or 64 bit configuration. Go to Control Panel -> Backup and Restore -> Create a system repair disc. Insert a blank CD-R and it will make it. Then boot from that CD.
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Good luck.

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Thanks!

I would love to do that, but on my computer I recently upgraded to windows 10. Would I need her product key anyway? Because on her laptop, I see all of it, but the last couple of digits are worn off.

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Those digits are useless anyway.

That key is not used on OEM versions when we install. In new PCs, no more product code or stickers.

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PS. OTHER SOURCES
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You don't need anything except a working Win 7 and...

...a blank CD-R. The Windows 7 system you use has to be 32 or 64 bit that matches the system you'll use it on. You don't need any codes, you just go to any working PC and do it.

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Answer
More info.

This is basically whats coming up on her computer.

Also, I called HP back, and they said Id have to get a brand new OS, because they don't have her recovery disc in stock anymore. And they said her hard drive failed. But, with that being said, in the image I posted, that's what shows up on her laptop. Any help? or advice?

http://i61.tinypic.com/28byx3m.jpg
http://i60.tinypic.com/v3d1sz.jpg

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stop using that drive!

Clone the drive and work on that, or use Linux to get your files out.
Dafydd.

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Question.

Clone which drive? and what exactly will that do? and where can I find the info and links/downloads to do that?

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Let me explain.

Using the PC may overwrite files on the HDD. So what you would do is, use an external USB HDD to clone the PC's HDD to. Then you would work on the clone to extract the data.
Working on the original might destroy data by overwriting. having said that as I mentioned,Linux would let you get them off the old drive as well.
Hope this helps.
Dafydd.

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I see.

I don't have an external USB HDD. Besides that, I can get on her computer AT ALL. It just shows whats in the images I posted above. That's it. Cant get on it, besides seeing those messages. So, I'm a little confused as to what to do now. :/

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You may not have an USB HDD

But that doesn't mean it's not something to not get if your files are important.

A new 1TB USB external ran me under 60 last week on a job like yours. Are your files worth that much?

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Further.
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Yes.

I called up HP, and they said my specific recovery disc is no longer in stock.

And they said the hard drive failed, and she would need to go get a new one.. so how would the recovery disc make her laptop functional again?

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seems you need...

a new HDD, and recovery media to get you on your way. I'm Adam Ant that HP will supply media for a small fee. Almost 1am here so I'm going to bed. I'm sure other member will help, but I'll check in tomorrow.
Dafydd.

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Yeah..

So I do need a new hard drive and OS (ex: windows 7) ahh ok! I just wanted to make sure and double check, because I didn't want them jerking me around, ya know?! Thank you so much for helping out Happy

Michele

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Had to check, head on pillow.

I see no reason that a new HDD and a download of the restore media,(small charge), won't get you up and running.
Dafydd.
'Night all.

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you can test harddrive

it does sound like the drive is going bad. You can test the drive yourself. See if the following works for you

http://support.hp.com/us-en/document/c00386164

Someone mention running linux. Linux is another operating system and is free. If you decide to give it a try, you can create a disk and run it off the disk without an harddrive to check it out. I would suggest using linux mint (kde version). It is not that hard and works very similar to window.

http://www.linuxmint.com/download.php

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oops

oops, I typed the above post before going to work and forgot to submit it. I submitted it when I got home before realizing it was already out of date Happy teach me...

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Here is the scoop

The Recovery disk set is available from Computer Surgeons:
http://www.computersurgeons.com/p-20499-windows-7-64b-recovery-kit-679277-001-for-hp-notebook-pc-model-number-2000-412nr.aspx
Cost is $27.00 This will return the PC to the same as from the factory with Windows 7 and all the drivers and supplemental items it had when new. Just put in the new hard drive and then run the Recovery disk set. Good as new. Since HP does not have the Recovery disk set anymore, this is the approved way to go. Computer Surgeons is an approved retailer for the HP Recovery disk sets, BTW.

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Linux to copy off data
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How..

How would I do that on her computer when it isn't even able to leave those messages as I stated above? :/

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What you do is download the ISO, then make disc or flash.

When you go to one of the sites James listed (I recommend the Mint Linux one because it's most like Windows), you download an ISO file. Then you burn that ISO onto a DVD. That DVD can boot Linux and be up and running without your having to install anything. It has everything you need to access the failing hard drive and copy the data you want to save to a flash drive.
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Good luck.

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Another way.

When the repair shop puts a new hard disk in your PC, ask them to put the old disk in an external enclosure. Then you can copy the contents of that disk to any PC after just connecting it to a USB-port. That is, only if the old disk still is basically functional. It it has gone south too much, everything on it is lost.

Kees

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