Hi. If you have the Dell recovery media, then start the computer so you can open the Optical drive door, then put the Dell media in. Do a restart and you should be able to do a recovery from the Dell media ( complete reformat and reinstall of OS and drivers).
I have a Dell laptop that I'm having trouble with. Went to support, did everything it said and ended up with need to do recovery. When I went to do recovery, I didn't pay attention and grabbed my HP Desktop recovery disk's and went all the way through the process. When I went to restart now the Dell won't do ANYTHING past the screen that allows you to choose normal or safe mode (won't come up in either mode). HELP-what do I do?
And I'm NOT computer savvy so there's no way I'd be able to open it up and do anything. I really don't want to sink a bunch of money into it either-it's old.