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General discussion

Help getting the book I purchased on iTunes

by FredAgain Jul 17, 2007 12:50PM PDT

I purchased a book on iTunes and it only gave me 7 of the 10 parts of the book. When I emailed tech support, they said that they are unable to give me the rest, told me to read the Terms of Use, and "thanks for understanding". I can't find anything in the Terms of Use that explains this, so I DON'T understand. Can anybody explain why I can't get the entire book that I purchased through iTunes? What else can I try?

Thank you.

Discussion is locked

2 Posts
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Re-contact their support.
by Kees Bakker Jul 17, 2007 6:29PM PDT

This is just bad support. As it's a paid service it should be better.

Kees

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no phone number
by FredAgain Jul 17, 2007 9:55PM PDT

Unfortunately, I am unable to find any published phone number for iTunes technical support, I am left with go backing and forth through e-mail.

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