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Question

Help formatting a laptop.

by Oct 22, 2012 7:34AM PDT

Hello Everyone.

Its my first input on this blog, im looking for assistance an a problem, recently my uncle bought an used Dell Inspiron E6420.

He asked me if i could get it running and i as a good nephew said yes.

OK the problem with the laptop is that it has a password encrypted with McAfee Endpoint, so i need to format the laptop to factory settings to get rid of the password. Anyways i was trying to do it from the bios screen, but everything is password protected ( the bios and the hdd) so i have no idea of what to do now.

Ok so the laptop has the BIOS revision A08, and it shows System Number 62XKFS1-1D3B for the password.

i have no additional information, no software cds, no purchase receipt to get assistance, Nothing.

any other info that i can provide, just ask i can look at system configuration but i cant change anything

Discussion is locked

4 Posts
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Answer
BIOS password
by Dell staff Oct 22, 2012 9:40PM PDT

Hi,

I can help you with resetting the BIOS password; please send an e-mail to *********** with the name under which the system was purchased or Bill to Zip code.
We can try a master password which may work.

Please reply with the information.

Thanks and Regards,
Manpreet C

Note: This post was edited by a forum moderator email removed to prevent abuse on 10/23/2012 at 9:00 AM PT

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Manpreet_C....
by Lee.Koo Oct 23, 2012 2:04AM PDT

I truly appreciate your help in the forums assisting member in our forums with their issues. I went ahead and remove your email address in your post to prevent abuse by spammers and other--it's never a good idea to post your email address in a public forum.

In your CNET profile here: http://www.cnet.com/profile/Manpreet_C/
you have already opted in to allow people to email you directly and I would advise you to direct people to this page to contact you if need be--rather than posting your email address in the wild.

Again thank you for your help in our forums!

Sincerely,

-Lee Koo
CNET Community

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Thank you for your suggestion
by Manpreet_C Dell staff Oct 23, 2012 4:19AM PDT

Hi Lee Koo,

Thank you for the suggestion. I truly appreciate it. I understand your point of view.
I have realized that the 'E-mail' option in my profile is activated.
I would be careful going forward.

Thanks and Regards,
Manpreet C

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Answer
BIOS Password
by Dell staff Oct 23, 2012 4:24AM PDT
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