Windows 10 forum

Question

Help files

by Buddha9596 / October 19, 2015 1:03 AM PDT

I see that once again the help system files for various applications that worked well in the past no longer work with Windows 10. I went through this when I went from XP to Vista, but the usual MS Site has fixes for Vista, 7, and 8; but nothing to make the files work under Windows 10.

Any suggestions?

Thanx

Discussion is locked
You are posting a reply to: Help files
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Help files
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
Well help files sometime require
by orlbuckeye / October 19, 2015 5:54 AM PDT
In reply to: Help files

apps like Notepad or Adobe Reader to view the help files so make sure nyou have the proper viewer installed and/or updated.

Collapse -
Help files
by Buddha9596 / October 19, 2015 2:13 PM PDT

I have both of those, but I don't believe that's the problem here. I'm not talking about readme type text files here. I'm unable to access the in-program help normally accessed with a pull-down menu. Attempting to open help sends me to an MS page with fixes listed for versions of Windows from Vista through 8.1, but nothing for Windows 10.

Collapse -
Still vague.
by R. Proffitt Forum moderator / October 19, 2015 2:26 PM PDT
In reply to: Help files
Collapse -
As plain as I can think of
by Buddha9596 / October 19, 2015 5:12 PM PDT
In reply to: Still vague.

When I am running an application or game and click Help in the tool bar, a menu drops down listing Index, Search help, etc.

Pressing any of those options opens this page in a browser: https://support.microsoft.com/en-us/kb/917607.

I see nothing on that page to make the help system work on my 64 bit Windows 10 system.

I used a fix from that page for an old Vista system I had, but see nothing for what I have now.

Collapse -
Not plain at all.
by R. Proffitt Forum moderator / October 19, 2015 5:18 PM PDT

I don't know what app so I can't pick apart what system it used.

Maybe it's WinHlp but later today I'll install kb917607 on my W10 test machine. You didn't reveal if you tried.

PS. Edited by me. I'll also try http://support.attachmate.com/techdocs/2294.html but since I don't have an app to see if it works I hope you can share one to test with.

Collapse -
Waiting for you.
by R. Proffitt Forum moderator / October 19, 2015 6:01 PM PDT
In reply to: Not plain at all.

I have my guiena pig W10 laptop ready. Your move.

Collapse -
Answer
Have you tried F1? That seems to work.
by wpgwpg / October 19, 2015 7:34 PM PDT
In reply to: Help files

It certainly appears that Windows Help has migrated from the Start menu in earlier versions to the web. If I go to the desktop and press F1 though, it starts a browser and some info on getting help. Same thing in Office. Another thing MS says is that you can ask (ugg) Cortana and get help. One thing that IS in the Start menu is the "Getting Started" app. If you click on that, it offers some info. Like a lot of other changes in the Windows 10 user interface, the look and feel has changed, but a lot of info is there. I haven't tried Classic Shell with Windows 10, but if you use it with 8, it puts a lot of things back in the Start menu where we're used to looking for it.
I can tell you this. I do volunteer work at the local senior centers, and these "little changes" are driving the over 55 crowd crazy here.
`
Good luck.

Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

The Samsung RF23M8090SG

One of the best French door fridges we've tested

A good-looking fridge with useful features like an auto-filling water pitcher and a temperature-adjustable "FlexZone" drawer. It was a near-flawless performer in our cooling tests.