Windows Legacy OS forum

General discussion

Help file - can't open

Running Win98SE, IE6
Tried to use the Help file found in the Start menu but received the following message:
"Cannot open the file: %systemroot%\help\windows.chm"
Then tried to use the Help file found in Windows Explorer but received the following message:
"Cannot open the file: windows.chm"
No results from the Find tool searching on the terms "systemroot" or "windows.chm"
What suggestions can you offer? Thank you

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You need a new copy of it.....

In reply to: Help file - can't open

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Using System File Checker

In reply to: You need a new copy of it.....

Running Win98SE, IE6
Thanks for your help, Toni. I'm still learning to use SFC. Could SFC be used to find that windows.chm is corrupted or missing? If so, which folder(s) should be checkmarked in the Search Criteria box of SFC Settings? Thank you

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In reply to: Using System File Checker

1. May I suggest:

? Click the hyperlink which Toni suggested you use.

? After it opens, find the hyperlink in the Resolutions section and click it.

? Scroll down to the item "Windows 98 and Windows 98 Second Edition" where it explains how to use the System File Checker to extract file and use those procedures.

2. In Windows 98, you should find the folder C:\Windows\Help [where "Windows" is the name of the OS used] where all files with an extension of .CHM reside.

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