First, re-set your browser. (Since you didn't tell us which browser you're using, you'll need to Google "reset nameofyourbrowser".
Once that's done, click on the link below and follow all of the steps in the order they're given:
“Expand” the post titled: "Please try this" at the link below:
http://www.cnet.com/forums/post/f742c795-5881-433b-a29b-6d758efe5cd3/
Hope this helps.
Grif

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