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HELP...Deploying US Military...with Computer Problems

by shackc / September 2, 2012 2:26 PM PDT

I am departing soon and would desperately like to my laptop with me when I go. Here's a quick summary if any one wishes to have mercy on my soul and lend a helping hand:

- The black screen of death. I can turn on the computer (a DELL INSPIRON E1405) and see the DELL Logo and the Windows logo....then nothingness. Just a black cursor, no nothing.

- Rebooting...alot! No luck...blackness
- Tried re-installing WINDOWS VISTA by booting from the read " Windows is Loading Files"...and then it goes to blackness...nothing. No dice.
- I know zippy about comptuers...but it seems like I have two options, F2 or F12 from that startup screen...I've tried both...and can get that far.

Any advice on how to possibly save this computer? Is it dead and should I toss in the Atlantic ocean on my way overseas? Im starting to wonder if I even have the right VISTA CD anymore. Penny for anyone's thoughts...

Thanks a ton. Shack

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Presuming the re-installation is an attempt to return
by Steven Haninger / September 2, 2012 10:11 PM PDT

the laptop to factory condition, I'd think you may have anything from a simple overheating issue to a hardware failure. After cleaning out the vent ports with compressed air, I'd try to run memory and hard drive testing software. Knowing the HD manufacturer would be good as most offer both destructive and non-destructive utilities to analyze the hard drive's electronic and magnetic components. Memtest86, available as a bootable .iso, can find RAM issues that BIOS checks miss. With these three items. Good luck.

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Some checks...
by Willy / September 2, 2012 11:28 PM PDT

It seems you have an older laptop, so cleaning it out is going to have to be done if not already. Disassemble abit if need be, I think the E1405 allows some of that to be done. Also, next time it happens, place a flashlight across the screen at an angle, do you see any of the display(weak) text, etc.. If YES, then you have a bad backlight or invertor PCB., if you have time and money, fix it. If still no text appears(though weak) it has a mtrbd. or h/w failure either because of heat damage or the cpu is petered out, re-apply fresh thermal compound to cpu after cleaning area, etc.. and check results. if none of this works, then pitch it, NOT in the ocean as i like to eat fish. Dell buys back or recycling such and maybe a credit to new PC. if you have time, order a new laptop or pick one up on your way.

tada -----Willy Happy USMC

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