Windows 7 forum

Question

Help! Computer not responding!

by notechiehere / July 4, 2014 10:27 AM PDT

(Windows 7, IE 11-- HP touchsmart 7320, I7 2600 processor)...Ok, a week ago, my computer suddenly started timing out accessing the internet and web pages. I got "request timeout-server timed out while waiting for browser's request", page can't be displayed, connection to the server was interrupted, connection was reset, etc.... My email with Outlook, also slowed down horribly and got "waiting for popserver", etc....

I immediately ran Norton antivirus, and it was fine. Ran Malwarebytes, fine. I restarted the computer a million times, reconnected the internet connection, fine. I finally, called a tech person, and they did their due diligence, deleting add ons, seeing what I had installed recently (not much of anything), uninstalling IE 11, going to 10, and then putting on Firefox. Once I was using Firefox, everything was fast and worked. For one day and then it all slowed down again. "Firefox can't find the server", images weren't downloading correctly. arghhhhhh....

My computer is super fast and only 3 years old. I don't know if it's a virus that isn't showing up, or Windows 7, or something else. It could have all happened after a windows update last week, but, I'm not sure.

Any suggestions. I'm not very computer savvy, so if anyone can think of something we haven't done, let me know. I'm almost ready to go out and buy a new computer.

Thanks.

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All Answers

Collapse -
Answer
Is your Norton up to date ?
by itsdigger / July 4, 2014 10:31 AM PDT

Is it time to renew? Norton is known to do these things. That's why I got rid of it years ago.

Digger

Collapse -
Answer
Does your ISP throttle heavy users of their service?
by James Denison / July 7, 2014 12:16 PM PDT

If you use a lot of bandwidth, some ISP slow down that user's internet access.

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Answer
problem solved!
by notechiehere / July 9, 2014 11:40 AM PDT

I know what it was..... Modem connection was erratic, internet provider had to reset. Then it was perfect!!!

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