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Help - Computer / Internet issues

by nebula1 / April 16, 2013 1:38 PM PDT


>>>1) Will I lose my Favourites if I delete > History, Cookies, and Temporary Internet Files?

2) Should doing this clean up will help the following question 3) , or is it not related?

>>> 3) I have Rogers Extreme Speed internet, but it is not working as fast as it should on my computer all of the time. How do I tell if it is an issue with my computer, OR with the internet service, OR with the web site that I'm on at any given time?

Like right now for instance, typing this post on your site,the computer is keeping up with my typing. BUT usually, for instance, in the "new" annoying "Microsoft Outlook take-over-version" of Hotmail, it is just too frustrating to even work in, so I often type out my emails first in Word documents and then copy it into my email message to send.

Sometimes when I have more than one or two sites open at once, and am working on a Word doc at the same time, I can hear my computer audibly "working" -- (not chugging or churning) In fact, once or twice, my computer froze and I had to cold boot it to close!!

My computer is old but has been upgraded in many aspects over the years.. In any case, before internet installation, I contacted a Rogers Tech and checked it out. He got info from me re my computer, and confirmed that my statistics were pretty much as good as his eg, same OS, same memory capacity, RAM, Speed etc.. or whatever it is that is pertinent in regards to internet function and speed. So I'm expecting that the speed should indeed be "Extreme".

4) Also, sometimes when I have more than one or two sites open at once and am working on a Word document at the same time, I hear my computer box audibly "working" (nothing bad like churning or chugging).

In fact, once or twice, my computer froze and once I had to cold boot it to close!! >> why would that happen, and what should I do to guard against it?

I am not terribly experienced. Can someone kindly offer any support re the above? Thanks, Gale.

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Clarification Request
Given the dearth ...
by Edward ODaniel / April 16, 2013 2:15 PM PDT

of workable information even our guesses wouldn't be much help.

Since you gave that Rogers Tech all your computer information it would be nice to share it with us too. We haven't worked with WfW 3.11 in quite a while but as I remember it did have some timing problems on Pentium Pro 200 machines with at least 512 Meg of RAM and some of the different WinSocks were better than others. The Trumpet Winsock gave the best performance with those specs.

If those specs differ from yours you might fill us in on Make and Model of computer, version of Operating System and whether or not it has been updated with Service Packs if Windows, the amount of RAM, the amount of free space on the hard drive, last time it was cleaned, whether the connection is through a router or straight from the modem and if a router mention make and model. While it may seem like we ask for a lot of unnecessary information it is all necessary to visualize capabilities and potential problems.

You mention "one or two sites open at once and am working on a Word document at the same time" so it might help to provide the URLs for the sites or at least the TYPE of sites (they may be heavy on Flash or other scripts) and be sure to mention the WEB BROWSER and Version you are using. Also, is it a large Word Document heavy on graphics or anything special and the version of Word also (depending on the OS some older versions of Office Apps can exhibit problems).

All Answers

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by Jimmy Greystone / April 16, 2013 1:59 PM PDT

1: No
2: Hard to tell for sure, but unlikely
4: Can't say for sure, but sounds like normal behavior for a low end system

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