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Question

HELP ! BSOD / Games Crashs : issues MSI GP60 2PE

by Izumy / September 3, 2016 10:14 AM PDT

Hi,
I'm here because it has been more than a year that i'm experiencing issues with my laptop MSI GP60 2PE, like Random BSODs ( all kind of error messages ) especially when i'm running a game it also happen when i'm just surfing internet
When i'm running League of legends it crashes randomly too getting those " BugSplat " even with the lowest config possible (tried all proposed solutions in forums), i don't know what's wrong with my PC ... it should be able to run it easily on max config
and i experience Crashes with all games .. (those who are in the range of my pc specs )
I'm running on Windows 10.
Had same problems on Windows 8.1 and 8.

HELP ! PLEASE ! I can't afford to buy a new pc for now...
If there is anything i have to do please tell me !

(i'm not a native english speaker so please don't mind any writen mistake)

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All Answers

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Answer
Good enough writing.
by R. Proffitt Forum moderator / September 3, 2016 10:20 AM PDT

OK, since it's all over I'd start with canned air. Google how to clean your laptop vents with canned air. I never start with a deep cleaning where you open the laptop. I reserve that for times when I feel it's required.

After that I have no more to add since you claim you tried all proposed solutions in forums.

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already done :(
by Izumy / September 3, 2016 10:30 AM PDT
In reply to: Good enough writing.

I cleaned it recently, no change.
When i said i tried all proposed solution on forums it was about the game LoL, i mean reinstalling and all config stuff.
Thanks for the reply !

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Since you've done ALL the reinstalling and config stuff
by R. Proffitt Forum moderator / September 3, 2016 10:37 AM PDT
In reply to: already done :(

I'll not write a word as I would duplicate the web.

1. Disable Flash Acceleration. It's on the web and I only mention it because folk usually don't offer it.
2. Time to really buckle down on the hardware angle. Since the canned air on the vents and such didn't help, I'm into the laptop to pull heatsinks, apply new compound and button it up while testing if the heatsinks are secure. I do not write how this is done. It's something you learn to feel as you reach in and see if the heatsink wobbles or lifts off.

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I don't think it's a heatsinks problem
by Izumy / September 3, 2016 11:06 AM PDT

Everything looks fine when i open the laptop, no dust, and all conponent looked secure..
i don't know much but it feels to me like there is a driver issue or a compatiblity issue
(if it might help the last BSOD (2hours ago) message error was "SRQL LESS OR NOT EQUAL" but as i said before the error message it vary each time i have a BSOD )

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I take your word
by R. Proffitt Forum moderator / September 3, 2016 11:48 AM PDT

That you did all that was on the forums. So there's no choice but to do the other work.

You will get clients telling you what it is and is not. At that point your best move is to let them tell you that, follow their instructions and BILL THEM!!!

If they are not going to take your tech or other advice, let them pay for it.

-> Again, I'm taking your word here you took all other forum advice and now will bear down on items that I work when a machine that has been bounced around shops and they are tired of the ride.

So yes, you can disagree and must accept the results.

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Remember I don't write it was this or that.
by R. Proffitt Forum moderator / September 3, 2016 11:52 AM PDT

I have been doing repair since before the PC. And when the PC came along our shop began doing those too. Here we are decades later and rarely will our techs tell you "it's this."

We know better.

But here, we can remove that from that list. I can't guess why you want to keep it on the suspect list.

Post was last edited on September 3, 2016 12:00 PM PDT

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Answer
Try simple
by Bob__B / September 3, 2016 8:50 PM PDT

If the machine has 2 sticks of ram remove one of the sticks.....test.
If no help put that stick back and remove the other stick.....test.

If the machine only has one stick of ram grab a copy of memtest86 and let it run for 6 hrs.
No errors allowed.

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