That's a clear case of DOA. You either have it repaired under warranty or return it (and get either another one or your money back).
Why didn't you buy your laptop in Ecuador? Nothing beats local service and repair.
Help, my PC with Windows 10 won't shut down properly
Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?