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HELP - AT&T now requires data plan to use smartphone

by dblnkl2 / January 7, 2010 6:25 AM PST

My 2-person company has 2 PDA/smartphones (HTC Fuse and Blackjack II) on an AT&T shared service plan. We are financially tight and I called AT&T today to terminate the wireless data plans on these two phones ($30 each/mo). AT&T now has a new policy (2009Nov01) that you cannot use a PDA/smartphone on the AT&T wireless network unless you pay for a data plan. The agent refused to terminate the data plans. One phone is currently out of contract, the other is out in Apr. I could downgrade phones but would lose the ability to sync with my computer. Any suggestions? Switch vendors? Any secrets to negotiating with AT&T?

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That's untrue.
by R. Proffitt Forum moderator / January 7, 2010 6:57 AM PST

I am authoring apps on WM and this Microsoft Windows Mobile 6 based phone does not need a plan or even service to sync via USB or if you are so inclined Bluetooth.

If you are syncing via the cell phone companies network, YES that will die but activesync and WMDC will still sync when you connect the USB cable.

Hope this helps.

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NOT untrue - actually. You sound like a R senator I know.
by dblnkl2 / January 7, 2010 7:29 AM PST
In reply to: That's untrue.

AT&T services and policies have nothing to do with active syncing between phones and your local computer, via USB, infrared, Wi-Fi, whatever - never said it did.

What I said is that, if you want that same PDA/smart phone to be registered and used as a phone on the AT&T network, whether you use internet access or email or not, you will have to pay for the data plan. AT&T refused to discontinue my data plan because I have a smartphone. You can no longer use a smartphone as a phone with AT&T unless you have the data plan.

But, here is an update. I called AT&T back and talked to someone else. This new person said that I could indeed turn off the data plan on MY phone, but only because I started that data plan prior to Nov2009. ANY smartphone registered by AT&T after 1Nov2009 is required to have the data plan and will not be able to turn data plan off. So, if you now want to have a phone that you can active sync with your computer, whether or not you use any internet services on that phone, you will have to pay for data services. So, you will have to pay a premium to register a smart/PDA phone on the AT&T wireless network.

And they said this is true for all their competitors as well.

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I misread your post.
by R. Proffitt Forum moderator / January 7, 2010 9:39 AM PST
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