Spyware, Viruses, & Security forum

General discussion

Help! Anti-virus software won't turn on.

by mickeyfreak01 / November 12, 2009 8:42 AM PST

I have tried many times to turn on my AVG anti virus, but it won't turn on. I also tried free online scans. My computer will not download, save, or run any kind of anti-virus or malware/adware removal tools or scans to find the problems. I also tried to download and run HijackThis, but that won't work either. My OS is Vista if that makes any difference.

Discussion is locked
You are posting a reply to: Help! Anti-virus software won't turn on.
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Help! Anti-virus software won't turn on.
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
You could give the following a try....
by Marianna Schmudlach / November 12, 2009 10:11 AM PST

Please download and run the following tool to help allow other programs to run. (courtesy of Grinler at BleepingComputer.com)
There are 4 different versions. If one of them won't run then download and try to run the other one.
Vista and Win7 users need to right click and choose Run as Admin
You only need to get one of them to run, not all of them.


Rkill.exe http://download.bleepingcomputer.com/grinler/rkill.exe
Rkill.com http://download.bleepingcomputer.com/grinler/rkill.com
Rkill.scr http://download.bleepingcomputer.com/grinler/rkill.scr
Rkill.pif http://download.bleepingcomputer.com/grinler/rkill.pif

The tool should run on all 32bit versions of current Windows (XP, Vista, Windows 7).


After you ran the tool, try AVG again.

Collapse -
Help! Still can't save or run.
by mickeyfreak01 / November 12, 2009 11:31 AM PST

Thanks for the info, but I was unable to save or run any of the 4 links in your post. Not only can I not save scanners, but I am unable to save anything at all, including word docs to a flash drive. Any other suggestions would be greatly appreciated.
Oops, almost forgot. My cursor is occasionally jumping all over the screen by itself. It heads to left corner and I have no control over it.

Collapse -
Are you logged in.......
by Marianna Schmudlach / November 12, 2009 2:08 PM PST
Collapse -
Cursor jumping...
by mickeyfreak01 / November 12, 2009 11:12 PM PST

happens even if I'm not within a foot of the touch pad. I can just sit and watch it move around on its own.

Collapse -
Did you have a look at your Windows Security Center....
by Marianna Schmudlach / November 13, 2009 12:24 AM PST
Collapse -
You also could....
by Marianna Schmudlach / November 13, 2009 12:47 AM PST
Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

Does BMW or Volvo do it best?

Pint-size luxury and funky style

Shopping for a new car this weekend? See how the BMW X2 stacks up against the Volvo XC40 in our side-by-side comparison.