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HELP, Ad aware keeps giving error on install and spybot wont

by Native_Texan / January 5, 2005 6:29 AM PST

spybot wont install! I am having major issues with friends pc. trying to help.
xp pro,100 gb on d drive and 15 gb on c drive, p4,

I was getting a message pop up wVnspool.exe trying to access internet. I say no and try to install ad aware spybot and cw shredder. get error with all three. only spyware blaster will work. i am using RR and have Firefox.
I have searched for wVnspool.exe and can not find it on the pc. I was able to run stinger which someone suggested.
after trying to install adaware and spybot
when reading the error reports details to send to microsoft.. I select details and I get 36 module errors and thread 1 starts
errors read something and says a log will be listed in
C: Document~1\ED~1\Locals~1\Temp\4220_appcompat.txt
e754_appcompat.txt
and so on...

bottom line I can not find out what the problem is on why I can not install and run these programs.
does anyone have any clues on this?
thanks so much, Happy

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Texas, Just Some Suggestions....
by Grif Thomas Forum moderator / January 5, 2005 12:52 PM PST

Please read the link below for another instance of the "wVnspool.exe" issue:

Solution Title: Varment loose and can't catch

Be sure to download and run the HijackThis program if you can't remove it with the instructions in the link above. Download, run, then post the HijackThis log by following the instructions at the link below:

How to use HijackThis and where to post the log.

The "Appcomp.txt" file/error is normally created when there is a conflict between programs, drivers, and such. Reformatting doesn't always fix the issue and my best suggestion would be to install the most current drivers for the video card first, then move on to the other drivers such as audio, modem, ethernet, BIOS, etc.
___________

Hope this helps.

Grif

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Thanks
by Native_Texan / January 7, 2005 9:58 AM PST

Grif,
that gives me somewhere to look.. so far i had only found the experts exchange article. will try to get to the bottom of this.
also it seems his system has kazaa and limewire etc...
I think from what little i know.. these can cause major issues as well. let me know if you think of anything else to try.
thanks again, and happy new year
Happy

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You ran Housecall??
by Marianna Schmudlach / January 7, 2005 11:09 AM PST
In reply to: Thanks

Go for free online Virus scans here:

http://housecall.trendmicro.com/housecall/start_corp.asp
http://www.pandasoftware.com/activescan/
http://www.kaspersky.com/scanforvirus

Be sure and put a check in the box by "Auto Clean" before you do the scan. If it finds anything that it cannot clean have it delete it or make a note of the file location so you can delete it yourself.

You also could try:

download a free evaluation copy of a trojan scanner and perform a trojan scan. Be sure to update first. This program should be used in conjunction with an AV as it is a dedicated trojan removal program.
http://www.TrojanHunter.com

and you even could try:

Trend Micro's Sysclean Package

http://www.trendmicro.com/download/dcs.asp

Pls. let us know how you are doing Wink

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Thanks for these tips as well
by Native_Texan / January 8, 2005 12:01 AM PST
In reply to: You ran Housecall??

I am going to try and help over the phone with these tips since the pc is not with me. If it cant be done that way, then I will make time to go over next week sometime and try to help. thanks so much Happy

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You Are Very Welcome - pls. let us know how you
by Marianna Schmudlach / January 8, 2005 2:52 AM PST

are doing.

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(NT) (NT) Finally had to reload XP, (fingers crossed now)
by Native_Texan / January 17, 2005 8:16 AM PST
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