Hi! first and foremost, if the item was sold as "new" and was not when you received it, you should have filed a "item not as described" claim. At this point...it may be just defective all together and the seller already knew this & that's why they sold it! If not too late & you paid through your credit card or Paypal, I would file a claim immediately! You may have just got scammed!
Hi i bought a Philips HDD6330 on ebay, the item description said "new" but i got a used one with no earphones no software cd and printed and stapled manual. Anyway the device turns on and plays music but none of my xp pc's can mount it, i think your man deleted the ini file from the player i installed philips device manager and software from their website but my pc still cant see it so i cant update the firmware. Please can anybody help?