and I think you would get more help in a more appropriate forum, maybe "Computer Help" which is here.
http://reviews.cnet.com/5204-6122-0.html?forumID=44&tag=dir.forum

2 other suggestions that might help. please pick a subject relating to your problem instead of "Help" and please follow the forum note that was right above where you typed your subject in which is.

Note: If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem.