Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Resolved Question

Hello, having major home internet issue

Sep 20, 2018 4:14AM PDT

Hello, I seem to have a weird internet connection problem with my home network. In my home the internet connection seems to be weak for all computers in most parts of the house except the basement room where the router is. The router is connected to a computer through Ethernet cable, and this computer seems to have the best and most stable connection of all. Above basement level the laptops and also the mac have connections that are feint or slow and aren't using an Ethernet cable. Even our cell phones that are connected to the home network have a feint or slow connection.

Connection for entire house only seems stable when right after calling Comcast and having them send a surge or whatever to my house, but its only temporary.

I know its not a hardware issue on the laptops part because when I took my laptop to a hotel in ocean city it worked fine with the hotel WiFi, but at my home it doesn’t have as strong as connection as my computer that is directly connected to the router in the basement.

I was wondering how to solve this and what could be the problem. I want all the computers/laptops/phones connected to our home comcast network to have good stable connection but it seems only the computer connected to the router with an ethernet cable has good stable connection.

Could it be because the router is really old? It’s like 10 yrs. old.

Discussion is locked

ejg215 has chosen the best answer to their question. View answer

Best Answer

- Collapse -
Re: internet issue
Sep 20, 2018 4:26AM PDT

Several options, but they all involve hardware:
1. Move the router to a more central place than the basement.
2. Buy an access point, put that on a central place in your house and connect it the router via power-line ethernet.
3. Buy a router with a stronger signal then the one you have now (certainly not the best solution, and maybe not at all).

- Collapse -
All good points.
Sep 20, 2018 9:09AM PDT

1. I think the basement is where WiFi goes to die. It's the worst location for your WiFi spot to be. It might work for some, but when you get on location with complaints like this, you know it has to be relocated.
2. Yes. That helps. Powerline to an Access Point is a workaround too.
3. Routers, the ones you see in top 10 lists all have about the same power. I rarely see a new router fix a bad location (basement = bad location.)

- Collapse -
Answer
FIXED
Sep 26, 2018 10:49AM PDT

hello, wanted to update this!

thank you both, i was able to fix the problem by having comcast/xfinity send a person to update our router and service.