I'll lock this one and for those interested, please click on the link below and continue the discussion there:
Hope this helps.
They didn't give him when he bought the computer; although it is original. We tried to bypass and continue on but didn't work. I will try step #2 but might take a couple of days to get back to his place. Will also try to download Tony's drivers.....should I try that first before uninstall and reinstall???
Appreciate your advice very much!!!!