Unplug the HDMI cables (just one end will do) and then remove power from all the affected devices. To me that would be the player and the TV. This takes a few minutes for the HDMI "chips" to forget handshakes and such.
Yes, I'm not a fan of the troubles this HDMI HDCP handshake has caused but this simple procedure sometimes works. Worth a try before you call.
Now you've waited 5 minutes, plug in the HDMI and try it on PORT 1 to avoid the BD Anynet port and power up. Good luck.
I recently had my Samsung serviced when it wouldn't even cycle on anymore. I got it back yesterday and went to set it back up. We had a Phillips flat panel 1080p running our Sony Blu Ray player BDP-S530 just fine, meaning Amazon was streaming something for the kids. And prior to this we had not had any issues with the Samsung & the blu ray player working together.
So I get everything hooked up and turn on the tv & the blu ray player to see if I got it right and when in the source menu I click on the specific port or the BD Anynet icon and the screen goes black and the home screen blu ray menu does not show. Now this is where it gets tricky, our Nintendo WiiU works in any HDMI port. The blu ray player home screen, etc does not show up in any port. I used 2 different HDMI cords and neither worked. Then I opted for old school a/v colored cords and that got the home screen menu showing on the tv. So I know the blu ray is transmitting and it worked via the HDMI cords/ ports before the service repairs and on the Phillips tv minutes earlier. The WiiU works fine with any HDMI ports so I doubt it is the ports.
What could be causing this.
I searched high & low via Google last night and the closest I got to it working with the HDMI cord was the Sony Blu-Ray logo flashed up and then the background of what would be the home screen flashed up for a second and then it went to black.