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HDMI problems with Samsung PN50A650 and PS3

by bluespeedball / December 25, 2008 4:31 AM PST

My setup included a PS3 and a Samsung plasma tv bought 5 days ago. 1st attempt was a Rocket fish HDMI cable from PS3 to TV and had a problem with the screen going out irratically. It would then pop up a blue box that stated "mode not supported". This was while plugged into the HDMI slot # 1. Slots 1,2,and 3 on the back of the tv all had same results except for the slot #4 and the side of the tv which worked fine.

Per a friends request I tried a Philips HDMI cable and had almost same results except this time no blue box just the screen going blank. It will go blank for about 4 seconds then come back on for about 5 seconds and repeat.

Per Best Buy the recommended the $80 Monster cable which I have hooked up not but had not had time to watch a movie or play a video game for a extended amount of time.

BB reps thinks possibly a TV failure. I cannot think of anything else that it could be. Multiple cables and still problems. Im wanting to try a friends PS3 and see if problem chenges.

Anyone have a suggestion of what this could be??

Thanks in advance

Robert

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Firmware
by Samsung_HD_Tech Samsung staff / December 25, 2008 10:36 AM PST
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HDMI problems
by bluespeedball / December 25, 2008 11:26 AM PST

Already checked the firmware. The TV already has version 1006.? and the one online is version 1004.1. The website specifically said not to download a earlier version.

Is there anything else that I can do/check on my own.

Thanks

Robert

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Good point...
by Samsung_HD_Tech Samsung staff / December 26, 2008 1:20 AM PST
In reply to: HDMI problems

If that version is less than the one you have, don't upgrade.

There is a patch for the PS3 as well which fixes an HDMI output issue, but that was supposed to be addressed a while back, to my understanding, at production. It's worth checking.

If you'd like, you're under warranty for the HDMI ports. If your other components are working, it's probably not the television. But if you'd like to have a service tech come out, we can do that too.

--HDTech

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Same problem here...
by abcbbd / December 30, 2008 1:41 PM PST
In reply to: Good point...

Hello. I have actually encountered this *identical* problem when hooking up my PS3. Only HDMI port #4 works, the other three ports can only handle up to 1080i. I haven't tried any other components. According to the literature, all four HDMI ports should be good for 1080p. I just bought the PS3 last week so I assume the firmware on that is the latest but I haven't confirmed. Were you guys able to figure this one out? Thanks!

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almost there
by bluespeedball / December 31, 2008 1:35 AM PST
In reply to: Same problem here...

Ok, I have been trying every configuration from HDMI cables to different ports, to different settings. Heres is what I have:

Movie playback will work fine on port #4 (HDMI)

1, Blueray DVD will play back fine at 24 hz 1080p on any HDMI port, if you change it to 60hz it will have a flash where you will loose the movie.

2. Standard DVD will play at 60 hz on either port but will have constant flashing through out the movie. About every 15 seconds. Still playing around with the settings but cannot figure out if its the TV or PS3.

PS3 works fine with standard CRT TV and componet cables, I only have this problem with HDMI on a HD TV.

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Similar HDMI problems
by dave4761 / December 31, 2008 5:39 AM PST
In reply to: almost there

I am reporting a somewhat similar problem between a samsung 46a850 lcd and a samsung bd2550 blu ray player. Initially connected via HDMI port 1, worked without problems. Developed increasing video mode not supported error messages on my tv until eventually no images ever seen, though sound. Component video normal. Switched to HDMI 4, also problematic. On my tv no 1080p out of HDMI 2. Cable STB on HDMI 3. Bought new monoprice cable, all HDMI ports now working normally with 1080p 24hz video, except for HDMI 1. Tried my cable STB on HDMI 1, and also that did not work and I got a transitory error message on the screen that my hd copy protection was compromised on my system. Called Samsung and they are going to replace the port, but I find it hard to believe that both the hdmi cable and a port went out at the same time. I am very dissatisfied with samsung support and have been given much misinformation over the phone on this issue and others concerning this same setup. am very thankful for the support available on these forums, as they have solved all issues except for this one.

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Still debugging...
by abcbbd / January 1, 2009 12:01 PM PST
In reply to: almost there

Thanks for sharing the extra results 'bluespeedball'! I assume you're still trying all of this on the same Samsung 650 50" plasma. Have you tried the following by any chance: 1) PS3 on a different HDTV unit with HDMI, or 2) a different 1080p source on your same Samsung 650 with HDMI? I don't have extra units to try this myself at the moment but I'm keeping this in mind. I think this would help narrow down whether the problem is the Samsung 650 (plasma) or the PS3. Is your PS3 updated to the latest firmware (v2.53 I believe...)? Lastly, my friend has the identical Samsung 650 50" plasma tv and has it hooked up to his PS3. For him, he knows for certain that HDMI #4 (side of tv) and HDMI #3 (I think it's #3, the top port out of the three on the back of the tv) work fine with 1080p @60Hz. He can't speak for the other two rear HDMI ports because he can't easily access them since his tv is now on the wall. He said that he hasn't had any issues playing blueray DVD on these ports with 1080p/60Hz. Note: he's going by the 1080p/60Hz setting that appears when the PS3 is first turned on. Not sure if that same setting is maintained once blueray playback starts (but I think it would...).

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still trying...
by bluespeedball / January 2, 2009 6:57 AM PST
In reply to: Still debugging...

I do not have another HDMI output device to try but I do have a friends PS3 that Im going to try soon. I found out that Blue Ray DVD are suppose to play at 24hz since that is what they are usually recorded in.

I do not have access to another 1080p plasma or 1080p tv.

I have almost eliminated that option of a HDMI port issue since now the Blueray dvd's play back fine on either port.

Hopefully this will make since soon!!!!

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talked to samsung...
by abcbbd / January 2, 2009 7:59 AM PST
In reply to: still trying...

Thanks again bluespeedball! So let me get this straight: you are able to successfully play blueray DVD off your PS3 at 1080p/24Hz on ALL 4 of your HDMI ports? So when you check your display/video setting on the PS3 menu, it shows 1080p whenever you use ANY of your TV HDMI ports? You had initially mentioned that only HDMI4 was working for you...

I called Samsung a short while ago. The tech lady was quite savvy. She confirmed that HDMI #4 (again, this is on the PN50A650 plasma model) is different from all of the other three HDMI ports. Apparently HDMI4 is intended to support PC plug-in and therefore supports a broader range of resolutions. This is not the case with HDMI1 to 3. So it sort of makes sense that HDMI4 would be the "good" one. However, she also said that all 4 HDMI ports should still support 1080p. She's arranging for a tech to check out my unit.

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