Hi Alice,

Thanks for your message. But just so you know, if you want Samsung support, I support US products and customers. And from what I can tell, this model is for the Netherlands. (Correct me if I'm wrong.) So while I can't help you directly, if you want Samsung help, here's the Samsung Netherlands portal for support on that product: http://www.samsung.com/nl/consumer/tv-audio-video/televisions/tv-archive/LE22B450C4WXXN

Hope this helps you!

HD Tech