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HDCP issues with HP-T4254

by ihaveasamsung / July 3, 2010 6:28 AM PDT

Seems as if my Dish network receiver does not recognize my Samsung TV (connected via HDMI cable) as having HDCP. As a result, I cannot view certain content. Searching the web, there seem to be many HDCP issues with Samsung TVs, not specific to the service provider (Dish) or Receiver (VIP612) I am using. Is there a workaround or firmware update from Samsung I can use?

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HDCP issues with HP-T4254
by Samsung_HD_Tech Samsung staff / July 5, 2010 5:38 AM PDT

ihaveasamsung,

There's not a workaround, as HDCP is a technology that doesn't allow for a workaround, either practically or legally.

The problem is that the receiver isn't validating the TV. The firmware update or reset that I'd suggest would be first to call Dish and have them update your box, or refresh/reset the box (they can often do that while you're on the phone with them) and see if that helps.

When did this issue start occurring?

--HDTech

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response
by ihaveasamsung / July 5, 2010 6:13 AM PDT

It started when the receiver was installed last week. According to Dish, there is no issue. I tried updating the TV firmware, but that did not solve the problem either.

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response
by Samsung_HD_Tech Samsung staff / July 5, 2010 9:25 AM PDT
In reply to: response

ihaveasamsung,

I would think that it's the receiver, but if you want to contact Samsung about having your unit inspected, you can call 800-SAMSUNG. It just seems pretty co-incidental that new service was the start of these problems, but then, lots of people use Dish and Samsung without an issue. I have no definitive diagnosis of where the actual problem would be.

Trying different cable connections is the only suggestion I have left.

--HDTech

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