Hundreds of small black dots have been appearing on my screen, they start to flash and later turn to white dots. So, I called customer
support and she said my TV is not on the list and that I have to pay for the repair. Why cant I get
it fixed for free, obviously the same defective part was put in all of them. Help from you guys
would be appreciated . Thank you.
Transaction # 2110024415
I submitted the facebook form and here is the result.
for reaching out to us via our Support Form. Your model does not fall
under the Samsung policy for free of charge repair. Some
models are being covered for free of charge parts replacement under
Samsung policy. Anything outside of policy is evaluated on a case by
case basis. Other customers' resolutions are not relevant in determining whether or not your unit qualifies for a free repair. Our
engineers have done extensive research and testing on these units and
have determined which models and which production ranges have the particular
parts that tend to fail at a higher rate than others. These are the
only ones that are being covered outside of the warranty term.
been determined that your model is not part of this issue. Parts can fail after time as a result of general wear and tear. The part that has failed in your unit is not the same exact part that has been determined to be
fail at a higher than average rate, even though it manifests itself as
the same symptom. The symptom itself can be indicative of which part needs to be replaced, but not that the part was inherently defective from manufacturing.
According to them, basically their TV's last for 3 years because they know when it was manufactured
We appreciate your cooperation.