HD sound from comcast HD box

by ost49 Jun 22, 2009 12:57AM PDT

I currently have my HD reciever hooled up to my HD cable box from Comcast. Within the last few months or so, the audio from the HD channels comes in and out every few seconds so you would hear every 3rd word in a conversation or every third note of music.
I did not have this problem before. I have a digital Dennon receiver. Not sure if it is a setting on my receiver or the cable box.

Thanks in advance for any help.

Rob

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test inputs

by bearvp Jun 22, 2009 2:45AM PDT

Just to rule out your Denon being the problem area, test different HDMI/digital optical inputs used to connect to the HD cable box. If the audio is fine in other inputs, then you know your Denon has a faulty input. If there is no improvement in sound by doing that, try a different HDMI/digital optical cable. Sometimes cables go bad.

And if none of that fixes the problem, exchange your HD cable box for another one (will be free). Those really are all the things you can do.

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(NT) Thanks for the help

by ost49 Jun 22, 2009 10:28AM PDT

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comcast

by rickborg Jun 23, 2009 3:06AM PDT

if you contact comcast in denver they charge a service call regardless of problem being with their equipment then make you fight it over many calls

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Go to a comcast service center

by Pepe7 Jun 23, 2009 3:49AM PDT

That's the cheapest and easiest way to swap out a bad box IME. Been there, done that .

cheers,
Pedro

HD sound from comcast HD box

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