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Question

Having trouble connecting PC's to server

by chowmouse / August 25, 2011 8:25 AM PDT

Hi I am new to this forum.

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All Answers

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Answer
Since PING does not work.
by R. Proffitt Forum moderator / August 25, 2011 8:27 AM PDT

Fix that first.

Remember that this is why you hired that IT staff.
Bob

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errr what?
by chowmouse / August 25, 2011 9:00 AM PDT

Trying to make sense of your post.
Do you have any USEFUL information, or not really?

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Yes. Two points.
by R. Proffitt Forum moderator / August 25, 2011 9:04 AM PDT
In reply to: errr what?

1. Work the ping issue.

2. It's a business. If your IT staff is lacking, call in some consultant.

Hope this clears it up.
Bob

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Answer
That ping by IP.
by R. Proffitt Forum moderator / August 25, 2011 9:12 AM PDT

Be sure your IT staffer checks the HOSTS file. The LAN cables are rarely the issue when you can ping other machines.
Bob

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No hosts file?
by chowmouse / August 25, 2011 9:30 AM PDT
In reply to: That ping by IP.

Thanks bob

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Some have trouble finding that file.
by R. Proffitt Forum moderator / August 25, 2011 9:40 AM PDT
In reply to: No hosts file?

Did you at least find the HOSTS.SAM file?

In a stock setup it's over at http://support.microsoft.com/kb/972034

Having no HOSTS file is odd. I'd use Microsoft's stock content at least to remove that oddity.

Also, I can't guess how you are PINGING. By IP is best since we can't guess the name resolution system your IT setup.

-> And do the other TRACEROUTE to that to see if any odd things show up. For XP, here's how -> http://support.microsoft.com/kb/314868/
Bob

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Hosts file reset, traceroute results:
by chowmouse / August 25, 2011 9:55 AM PDT

Hi Bob, thanks for your help

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That's a good clue.
by R. Proffitt Forum moderator / August 25, 2011 10:36 AM PDT

I'd compare the working and non-working machines results from the following command.

IPCONFIG /ALL

It looks like a netmask or gateway is off. Or if there is VPN involved an issue with the VPN client.
Bob

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Done- no avail
by chowmouse / August 25, 2011 11:16 AM PDT
In reply to: That's a good clue.

Hi Bob

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Still wonder why it thinks the next hop is
by R. Proffitt Forum moderator / August 25, 2011 11:33 AM PDT
In reply to: Done- no avail

Loopback1.ken10.Sydney.telstra.net [165.228.2.1]

Maybe the route at 172.17.144.40 is broke?
Bob

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Broke?
by chowmouse / August 25, 2011 12:00 PM PDT

Hi Bob

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That's determined by what's at the first hop.
by R. Proffitt Forum moderator / August 25, 2011 1:30 PM PDT
In reply to: Broke?

I don't know what the netmask, default gateway is. But you found the issue at least. You have to know what these IPs are.
Bob

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Finding the device
by chowmouse / August 25, 2011 2:31 PM PDT

Hi Bob

how would I go about finding the peice of hardware which the connection is stopping at? A few pointers would be good. Will be good to know what to do if this ever happens again, or in a differtent scenario.

Thanks Bob

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See below.
by R. Proffitt Forum moderator / August 25, 2011 2:34 PM PDT
In reply to: Finding the device

I see someone has given instructions on how to share the needed details. All I can see is that it leap off the path. It's your network and I can't guess why it went there given only these details.

What happened to your IT staff?
Bob

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Answer
PS. Got your email.
by R. Proffitt Forum moderator / August 25, 2011 9:14 AM PDT

I'd like to help. Keep telling more and maybe some clue will show up.

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Hosts file restored problem remains
by chowmouse / August 25, 2011 9:35 AM PDT
In reply to: PS. Got your email.

Hi

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Any VPN involved?
by R. Proffitt Forum moderator / August 25, 2011 9:41 AM PDT

Some VPN routers run out of connections.

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Any way to alter connections
by chowmouse / August 25, 2011 9:55 AM PDT
In reply to: Any VPN involved?

Hi, thanks for your reply.

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Answer
Just Thoughts...
by Grif Thomas Forum moderator / August 25, 2011 10:02 AM PDT

I have had such issues when the subnet mask was incorrect on the server. Verified the subnet mask is correct on the server?.. Is the subnet mask supposed to be the same on all machines? Or are they different subnets? Checked that as well?

Since you mentioned "issues" on the server, you might need to uninstall/reinstall TCP/IP on the server.. Tried that yet?

Checked "Event Viewer" on the XP machines to see if there are any clues as to the problem.. Maybe TCP/IP or DHCP errors..

Have you tried uninstalling, then reinstalling the server's network adapter/card? Maybe an updated driver or new ethernet card is needed?

Hope this helps.

Grif

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Hi Grif
by chowmouse / August 25, 2011 10:09 AM PDT
In reply to: Just Thoughts...

Hi Grif

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Answer
OK....
by C1ay / August 25, 2011 1:41 PM PDT

To narrow the problem down try this, on a machine that can connect and one that cannot run the following at the command line:

ipconfig /all >> c:\mynet.txt

This will pipe the output of ipconfig to the text file at c:\mynet.txt It should look something like:

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