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Having trouble connecting PC's to server

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All Answers

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Answer
Since PING does not work.

In reply to: Having trouble connecting PC's to server

Fix that first.

Remember that this is why you hired that IT staff.
Bob

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errr what?

In reply to: Since PING does not work.

Trying to make sense of your post.
Do you have any USEFUL information, or not really?

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Yes. Two points.

In reply to: errr what?

1. Work the ping issue.

2. It's a business. If your IT staff is lacking, call in some consultant.

Hope this clears it up.
Bob

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Answer
That ping by IP.

In reply to: Having trouble connecting PC's to server

Be sure your IT staffer checks the HOSTS file. The LAN cables are rarely the issue when you can ping other machines.
Bob

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No hosts file?

In reply to: That ping by IP.

Thanks bob

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Some have trouble finding that file.

In reply to: No hosts file?

Did you at least find the HOSTS.SAM file?

In a stock setup it's over at http://support.microsoft.com/kb/972034

Having no HOSTS file is odd. I'd use Microsoft's stock content at least to remove that oddity.

Also, I can't guess how you are PINGING. By IP is best since we can't guess the name resolution system your IT setup.

-> And do the other TRACEROUTE to that to see if any odd things show up. For XP, here's how -> http://support.microsoft.com/kb/314868/
Bob

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Hosts file reset, traceroute results:

In reply to: Some have trouble finding that file.

Hi Bob, thanks for your help

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That's a good clue.

In reply to: Hosts file reset, traceroute results:

I'd compare the working and non-working machines results from the following command.

IPCONFIG /ALL

It looks like a netmask or gateway is off. Or if there is VPN involved an issue with the VPN client.
Bob

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Done- no avail

In reply to: That's a good clue.

Hi Bob

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Still wonder why it thinks the next hop is

In reply to: Done- no avail

Loopback1.ken10.Sydney.telstra.net [165.228.2.1]

Maybe the route at 172.17.144.40 is broke?
Bob

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Broke?

In reply to: Still wonder why it thinks the next hop is

Hi Bob

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That's determined by what's at the first hop.

In reply to: Broke?

I don't know what the netmask, default gateway is. But you found the issue at least. You have to know what these IPs are.
Bob

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Finding the device

In reply to: That's determined by what's at the first hop.

Hi Bob

how would I go about finding the peice of hardware which the connection is stopping at? A few pointers would be good. Will be good to know what to do if this ever happens again, or in a differtent scenario.

Thanks Bob

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See below.

In reply to: Finding the device

I see someone has given instructions on how to share the needed details. All I can see is that it leap off the path. It's your network and I can't guess why it went there given only these details.

What happened to your IT staff?
Bob

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Answer
PS. Got your email.

In reply to: Having trouble connecting PC's to server

I'd like to help. Keep telling more and maybe some clue will show up.

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Hosts file restored problem remains

In reply to: PS. Got your email.

Hi

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Any VPN involved?

In reply to: Hosts file restored problem remains

Some VPN routers run out of connections.

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Any way to alter connections

In reply to: Any VPN involved?

Hi, thanks for your reply.

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Answer
Just Thoughts...

In reply to: Having trouble connecting PC's to server

I have had such issues when the subnet mask was incorrect on the server. Verified the subnet mask is correct on the server?.. Is the subnet mask supposed to be the same on all machines? Or are they different subnets? Checked that as well?

Since you mentioned "issues" on the server, you might need to uninstall/reinstall TCP/IP on the server.. Tried that yet?

Checked "Event Viewer" on the XP machines to see if there are any clues as to the problem.. Maybe TCP/IP or DHCP errors..

Have you tried uninstalling, then reinstalling the server's network adapter/card? Maybe an updated driver or new ethernet card is needed?

Hope this helps.

Grif

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Hi Grif

In reply to: Just Thoughts...

Hi Grif

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Answer
OK....

In reply to: Having trouble connecting PC's to server

To narrow the problem down try this, on a machine that can connect and one that cannot run the following at the command line:

ipconfig /all >> c:\mynet.txt

This will pipe the output of ipconfig to the text file at c:\mynet.txt It should look something like:

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