Using Vista Home Premium, Version 6, 32 bit and Internet Explorer v. 8, AVG's free Antivirus pkg. We have two computers using Vista (2 separate Vista packages) and have same problems on both. When downloading, we get as far as "Run" and then nothing else. Sometimes the "downloads" show up as just an icon in Temporary Folders. We are not given a choice as to where the download should go. I created a desktop folder called "My Downloads" but unable to send anything to it. Have attempted to download Firefox and Download Accelerator Plus as recommended this site, but just get as far as "Run." I have tried to contact Microft Support; they require the product identification no. to determine if I can have free advice; I give the correct number and they reject it saying they can't identify it. Without their accepting it I have to pay $49.95 to ask a question. I am definitely techno-challenged. Any help will be sincerely appreciated.
This is the support location for Microsoft Windows Vista. Report your problems here. If Microsoft doesn't know what the problems are they can't fix'm.
Click link:
http://support.microsoft.com/gp/cp_vista_master
The path to this site is below "Need more help" in the top right corner, it is marked... "Send us feedback"... "help us improve Windows Vista".... You can help yourself and the rest of us by reporting your problems to Microsoft. Other links on this site maybe for pay, remember this while navigating this page.

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