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Question

Having problems with printer?

I am having problems fixing someone's HP Photostream Premium c410a printer.
We are using Windows 7 Home Premium 64bit SP1.
(Please ask if you need any other info, I might have forgotten to add.)
So lately we have been having a problem with the alignment of the printer and also no black printing. I bought new ink cartridges and a new carriage that they the ink cartridges sit in already after reading some of the problems others have had online. But to no avail. Can I get it running again? Is there a problem within Windows Update that might have caused this? I have googled this problem but again to no avail. have I got it to work.

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All Answers

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Answer
Would not fix. Why?

In reply to: Having problems with printer?

This model looks to be from 2010 so parts are unlikely to be found and repair exceeds the new printer cost. Some folk hate that answer but it's over 8 years old. It did well to get that far.

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Answer
Printer

In reply to: Having problems with printer?

Can you print a test page from the control panel?

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Reply to Bob_ _ B

In reply to: Printer

Well, we tried printing test pages which there are between 1 and 3 different ones from the HP website after I got everything installed. I replaced the paper, ink cartridges and the carriage that holds the 5 ink cartridges, after watching youtube videos of how the carriages get all clogged up with ink. We sat that in Isopropyl alcohol for 24 hrs, mass amounts of ink drained out of the old one, so I bought a new one. The biggest problem we are having is when I googled this problem which relates along with the black cartridge, the alignment doesn't seem to work, it keeps saying it failed alignment. I am also not sure which I am having a problem finding is the firmware for this printer. My next step is to call HP, they usually tell me that it cost something but if they want me to stay with HP and they tell me this printer is no longer in their service field, then I will go with another HP. I have 2 HP printers. But it is for my girlfriends' mother who usually just wants to print out documents. So I would hate to see her have to spend money on a new one.

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Printer

In reply to: Reply to Bob_ _ B

If all mom needs is a printer it might be cheaper to just buy a new one.
She does not need a copier/scanner so just a cheap printer.
The cost of shipping and repair will be more than a new printer.

What I asked was can you print a test print from the printer control panel.

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Test page

In reply to: Printer

Yes, we can but it doesn't come out as it should. I tried to get her to buy a Laserjet, that has print, copy and scan just with black ink a Brother Printer for what she does, at Staples for 129.99 on sale now. She would prefer to have an HP like this if they made one, also network ready and has wireless.

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Answer
Default

In reply to: Having problems with printer?

I would first try to uninstall printer, if continue problem, enter printer properties / preferences / default (click)

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Tried all of the above.

In reply to: Default

Well, I tried to soak the ink carriage overnight in Isopropyl alcohol, bought new ink cartridges, bought a new carriage eventually, umm took the thing apart by watching videos online, wiped everything down inside with electronic wipes, scratched the 4 little orange bumps that are left on the cartridge after you take that off to sit the cartridge correctly made sure it is directly plugged into the wall . The only thing not working and I am sure HP has something to do with this or Windows updates that the printer doesn't align now which other people are having a problem with and the black ink isn't working. Microsoft can force us to buy or try to force us to buy Windows 10 so why couldn't HP force us all to buy new printers. We all know about HP and paper and ink in the past.

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I worry here that

In reply to: Tried all of the above.

You are trying to fix a very old printer. The model looks to be consumer model which is produced not for service and repair but to get a few years of use and when it breaks be replaced.

There are folk that want all devices to be repaired and for these plastic things, they will be very cross.

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