What brand and model number is this computer?
Unfortunately, at this stage of the game, since you can't get it to boot at all, you don't have a lot of options. Performing a "repair" installation or a full reformat and reinstall of the operating system is frequently the best option.. But we'll need a little information from you. Most brand name computers come with a Recovery partition which allows you to reinstall everything.. Such recovery options also include the ability to create Recovery discs.. Do you have such items.
Hope this helps and let us know more.
I'm not sure if this is the system info that is needed, but please let me know if it isn't.
Intel Pentium 4
CPU Speed 3.00 GHz
CPU Bus Speed 800 MHz
System Memory 512 MB
Memory Speed 333 MHz
I use Windows XP Professional
When I try to reboot my computer a screen comes up and states:
If your computer stopped responding, restarted unexpectely or was automatically shut down to protect your files and folders, choose Last Known Good Configuration to revert to the most settings that worked.
If previous startup attemt was interruped due to a power failure or because the power or reset button was pressed, or if you aren't sure what caused the problem choose Start Windows Normally.
Other Options are:
Safe Mode with Networking
Safe Mode with Command prompt.
Ok, everytime that I click on any of these choses, it just keeps coming back to this screen.
Please help....I need to get in my computer and can't. I'm really stupid when it comes to computers.
Hope to be hearing from you soon.