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General discussion

Having problem IE8 opening password pages

Feb 7, 2010 4:37AM PST

I am using windows XP, IE 8 with a broadband connection. I have a broadband connection and am able to go to my homepage and I can can access webpages, such as att.com and chase.com, but when I go to page to sign-in with password, IE says it can't display those pages. I can open Yahoo email with password, but can't open aol webmail, or other password secure webpages. I can tell you what I have done with help from my broadband tech support and aol tech support. I have gone to IE tools; internet options and reset everything in security, privacy, programs and advanced tabs. My broadband company reset my modem from their office. I have unplugged it and took out the battery...just in case. I have run about 6 different virus scans, including reg cleaners, mal-ware and others. I turned off my firewall in norton's. Started my puter in safe mode. reset winsock and Ip. I'm probaly forgetting something. I re-installed I8E. I'm open for suggestions, please!?
LK

Discussion is locked

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Forgot something....
Feb 7, 2010 4:43AM PST

I also downloaded firefox and tried using it for my browser and the samething happened... It wouldn't let me open password protected pages

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maybe a stupid question...
Feb 7, 2010 4:46AM PST

but are you trying to access your own passworded protected sites, or someone elses?

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Having problem IE8 opening password pages
Feb 7, 2010 4:44AM PST

just one quick idea...change your default browser to something else (ie: Firefox, Chrome, Safari), it's not written in stone that you have to use IE.

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My password
Feb 7, 2010 5:23AM PST

No, I am using my password. On webpage it lets me put in my passwords, but it won't open the next page... it doesn't tell me that my password is wrong... it says "internet Explorer cannot display the webpage"
I have tried firefox and it does the same thing

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You say
Feb 7, 2010 5:22AM PST

that you cannot enter these secure sites.

What happens when you try, eg what error messages or what is displayed in the browser?

Have you scanned with any anti-malware scanners? I don't mean anti-virus, but anti-malware like Malwarebytes' Anti-malware, or SUPERAntispyware?

Mark

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virus software
Feb 7, 2010 5:28AM PST

I have used:

DSS, avenger, fixbrisva, malwarebytes, anti malware, Hicheck, 2 reg cleaners.

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spyware yes
Feb 7, 2010 6:47AM PST

I have tried different spyware and I even tried the links you posted and I got "internet explorer cannot display that page" even on links with no password.

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Next steps.
Feb 7, 2010 7:37PM PST

It always worries me where I see anything like, "I've used registry cleaners", and you say you have used two. We see posts here all too often where such utilities and 'optimisers' have caused grief with the users.

I went to http://www.hicheck.com/ because I have never heard of HiCheck before. If that web site address is correct, the web site is now closed down.

It seems you already have Malwarebytes' Anti-malware, but you said you cannot visit the site I gave. I assume you mean the site for SUPERAntispyware. That's strange because that site is not an https secure web site, just a normal unsecured http site. That can be a sign of malware damage, especially if you are prevented from downloading anti-malware web sites.

Which browser are you using now to see these posts and to post here? If you are still using IE, then make sure IE is set to use SSL 3.0 and TLS 1.0 in Tools > Internet Options > Advanced tab, scroll down to Security. Click Apply if you have to change those settings.

Whilst you are in Internet Options goto the Connections tab. Click the LAN Settings button. Do you use a Proxy server to surf the internet? If not and if the LAN Settings window shows a Proxy server, de-select that and select "Automatically detect settings". Click OK then Apply. Restart IE and try again.

If neither of those needed changing, check your HOSTS file. HOSTS, (no file extension used), is a file use by Windows to re-direct web surfing to other places, generally back to the host computer, effectively preventing surfing. It can be hijacked and re-direct surfers to compromised web sites, or be used to prevent anti-malware sites from loading.

Your HOSTS file is located in C:\Windows\System32\Drivers\Etc folder. Open it using Notepad and see if there are any entries that appear to re-direct back to 127.0.0.1 which is your own computer.

Be careful if you make changes to the HOSTS file. It must not be re-saved as a txt file. Instead make sure the Save As option is used and the "Save as type:" option is set to "All files".

If nothing there, I would update your anti-virus and the Malwarebyte's scanner, then reboot the system into Safe Mode, and scan with those one after the other whilst in Safe Mode.

Mark

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Problem fixed
Feb 8, 2010 4:37AM PST

While waiting for answers, I was reading older posts in this forum and found someone with similar problems. It was'nt the same, but I figured I would give some of the answers a try. The first thing they mentioned fixed everything. I couldn't believe it. Programs/accessories/system tools/Internet Explorer(No Add-ons). That straighted everything out.
HiCheck is a program someone in another forum gave me a couple of years ago when I had a different problem, and I think you are right about it not being available anymore. It was from TrendMicro.com. It was more of a diagnosis aid and it helped the guy who was helping me.
I must say that the registry booster I used, Uniblue RegistryBooster 2010, really boosted my speed, even though it didn't fix the problem. Haven't had any problems from it so far.
I had already done all the other stuff. Connectivity tabs, system restore, reset proxys, and a bunch of other stuff. I've had 3 people working with me in the last 6 days. And all it took was that one click. Just wanted to let you know in case you come across this again. Thanks for helping me in any case. I really appreciate it.

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Ahh, IE Add-ons
Feb 8, 2010 5:27PM PST

I would have got there in the end, although it is unusual for add-ons to prevent logins like that.

Glad you got it sorted, and thanks for reporting back.

Mark