Spyware, Viruses, & Security forum

General discussion

Have virus; cannot run any scanners; now what?

by it1958 / October 8, 2009 2:02 AM PDT

i am running Win98. we got this virus a few weeks ago and it took me almost 4 days to beat it. it showed up again last night about 9. i immediately ran TrendHousecall, but the virus blocked it from running the 2nd time. it has killed access to all of my other scanners: Avast, SuperAntiSpyware, Spybot. SuperAntispyware was able to run one time, then it needed to reboot. upon reboot, all my scanners are dead.

i've tried downloading Hijack this and Trend; both are blocked from running.

Discussion is locked
You are posting a reply to: Have virus; cannot run any scanners; now what?
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Have virus; cannot run any scanners; now what?
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
You will need to send your log to
by Donna Buenaventura / October 8, 2009 7:16 PM PDT

HijackThis forum. Try renaming Hijacthis executable to something else then run it again so you can get the log and post in HijackThis forum.

Collapse -
do not know how to rename 'hijack this'...
by it1958 / October 9, 2009 3:26 AM PDT

yesterday, i was using Firefox. then i tried Internet Explorer and was able to get Trend Housecall to run. it found some issues, then corrected them, but i'm still locked out of most aspects of this computer. (for instance, cannot look at control panel; none of my virus/adware/malware scans will run)

i was able to get Hijack this to analise just now but couldnt find my print out papers fast enough (to know what to do with the report) and i lost the analysis (window closed). now it won't run again.

in the interim, i will try running Trend one more time, then Hijack this (have papers standing by so i know what to do with the report; hopefully can snag them before the virus shuts me down again).

Collapse -
No need to print HijackThis log
by Donna Buenaventura / October 9, 2009 5:15 AM PDT

Try to run HijackThis again from the desktop. Click the "Do a system scan and save a logfile".
When it finished scanning, it will automatically save the log in your desktop and it will open the notepad with the scan result.
Post a copy of that log in one (1) of the Hijackthis forum below:

Open Hijackthis.exe, click "Do a system scan and save a logfile"
After the scan is finished, the notepad will open to display the log.
Copy the entire log information from the notepad to one (1) of the forums below:

1. http://www.lognrock.com/forum/index.php?showforum=5
2. http://forum.securitycadets.com/index.php?showforum=2
3. http://malwarecrypt.com/forumdisplay.php?f=4
4. http://www.temerc.com/forums/viewforum.php?f=12
5. http://www.malwarebytes.org/forums/index.php?showforum=7
6. http://spywarehammer.com/simplemachinesforum/index.php?board=10.0
7. http://www.bleepingcomputer.com/forums/forum22.html

The analysts in the forum will guide you on how to remove the malware that is blocking you to running or opening programs or any console in Windows.

Glad to hear you able to run Housecall online scanner Happy

Collapse -
cannot run 'hijack this' completely
by it1958 / October 9, 2009 12:16 PM PDT

even tho i run Trend Housecall and it tells me there is no problems on this computer, i cannot get in to my files; hijack this can open, but the window will not 'hold' till the "Analyze This" option shows up; the window closes automatically.

i am sure i've got some nasty bug, but i don't know how to get rid of it.

none of my other scanning pgms can run.

Collapse -
Please try Combofix
by Donna Buenaventura / October 9, 2009 1:01 PM PDT
Collapse -
Forget about Combofix
by Donna Buenaventura / October 9, 2009 1:08 PM PDT

it's not compatible to your OS.

I suggest to go to one of the HJT forum in my earlier post. Start a new topic even without log of HijackThis. They will provide you other tools to use to get your PC fix.

Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

The Samsung RF23M8090SG

One of the best French door fridges we've tested

A good-looking fridge with useful features like an auto-filling water pitcher and a temperature-adjustable "FlexZone" drawer. It was a near-flawless performer in our cooling tests.