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Thx for your input, Kees. Please be patient...I'm new to this PC thing. Ok...This is what happens stop....from a dead start, (pc completely shut down) I turn on mini from on button. If I let it go, it will not boot, just get a blinking cursor that won't ttingstop. I have learned by hitting escape at the same time I turn on my mini, that I can get into a menu that says start up menu. F1=sys info. F2= sys diag. F9= boot device options. F10= BIOS set up. F11=sys recovery, which also has a blinking cursor that doesn't stop and will not enter recovery program. when pushing F10, can get intoBIOS and righr arrow to 4th pg;sys config. Down arrow to boot options, enter. Darrow again to HP Quick web, enter and enable, then escape takes me out. F10=save and exit, enter again. a few seconds later takes me to the opening pg for mini. This pg has tray that has enter windows icon, a turnoff pc icon. then a short space that has name "Splashtop", which does nothing. Then...8 icons that represent the quick web start ups. after icons, an empty space on sys tool bar. upon entering web (about 1/2 the time I get "pg load error". T other 1/2 will take me to a pg that says "hp quick web" at top of MSN.com web pg. At this time...in open space to the right, 5 icons appear; internet wifi lan, speaker, config panel battery charge, ? icon that when hit opens Splashtop browser info. Next to that is the time ofday. Sooo....when I navigate web, everything goes smoothly except when trying to download, such as recovery software, which trys to download to some kindof drive manager that will not recover any drive, including external drtves, (usb, sd, etc.). Says 'error, must download to a drive but will not recognize any imput as to drive. so, what now? Please feel free to ask me any more questions. Thank you for your time. Have to go to work, will look for response after.