Networking & Wireless forum

Question

Has anyone tried using "Clear" for their home broadband?

by teatglobal / August 6, 2011 9:37 AM PDT

I keep seeing ads from a new company called "Clear" which claims to be a 4G broadband replacement in the cities they serve. Otherwise their portable hot-spots revert to 3G when necessary.

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All Answers

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Answer
Cellular internet is full of issues.
by R. Proffitt Forum moderator / August 7, 2011 5:54 AM PDT

Around here it drops out about once an hour. So while that's fine for some, imagine a gamer that gets booted.

Gamers and downloaders as well as those that want to use Netflix will be upset.
Bob

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Clear Internet
by lqrlrd / August 7, 2011 1:29 PM PDT

I have been a CLEAR user for 4 yrs now. At first it was awesome ... cheap, no cables and wires everywhere, great signal even could understand the ppl @ tech help. NOW THOUGH ... Even with the newest upgrades in their modems and the outsourcing (maybe you can understand what language they are talkin in) I am not happy. I am centrally located between 4 towers. You'd think great signal right? WRONG!!! I don't recommend them to anyone. My net as "Bob" above mentioned, is always dropping. I am a gamer and Netflix streamer. Usually half way thru a movie it stops and my modem has to search for signal, taking hours at times. Gaming, well I have almost given that up over the last year. Just got off phone with cust support and they told me that I needed to UNPLUG for 24 hrs so that my modem can "reset". They said I was using too much bandwidth this week and THEIR system set me at a lower rate so as other customers can use their net too. So for 4 days now I have been running at 0.83 to 1.5 speeds. I can understand others want to use the net, but is it my fault Clear's system cant keep up. My contract of $49 a month for 2 yrs @ 4G dnld speed is long over .. Soon as I can afford to switch to cable I am going to. It is strongly recommended that those in large populated areas look for other means of net than Clear.

Hope this helps those lookin into it ...

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Thanks for your post.
by R. Proffitt Forum moderator / August 8, 2011 10:25 AM PDT
In reply to: Clear Internet

When fewer folk were using cell phones, it worked better.

Now it feels and acts like a clogged freeway.
Bob

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Answer
Don't!
by PAHENDER / August 30, 2011 5:10 AM PDT

I thought Clear sounded too good to be true. It was. I ordered Clear and was told I was in a 4G area (Portland, OR) and had three towers all within a quarter mile of each other. I spent so much time online with their tech people it wasn't even funny. They sent me three devices - two pucks and one that you plug into your laptop. None of them could get a signal - even outside! What is worse, I had to call three times for them to mail me return labels for the five boxes I had to return. When I finally got those, I immediately returned them via The UPS Store nearby. That was on July 25, 2011. It is now August 30th, and this morning the Customer Service person is still claiming that they did not receive two of my boxes. I am having UPS investigate as the tracking numbers do not appear online. I can't believe the run around these people have put me through and the long waits trying to call their customer service. If you want to be a customer - they pick up right away. Then they will do everything they can to take advantage of you and keep your money. Stay away!

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