Computer Help forum


Hard Drives Disappeared after crash

Last night while websurfing I suddenly got a white screen of death (never happened) before, I turned the computer off and on and windows (10) wouldn't load, the the little thing kept circling. After a couple more resets it (and unplugging USB devices as recommenced when I googled "windows not starting) it started some automatic repair thing, I left, when I came back it was booted up and seemed fine. But later I noticed 2 of the 4 hard drives it has no longer appeared, certain files that were on them are listed in "recent files" and "frequent folders" but not accessible. Of the missing drives "D" is in frequent folders, clicking on it does nothing and the icon for it has a question mark. They do not appear in "disk management" either.

Running a system restore didn't work, it said system restore failed, I got some program called Easeus data recovery but they want 70 bucks and I'm not sure that would help either. It detects 3 hard drives, the 2 that remain and one with no letter only an asterisk and a minus symbol over the icon of the drive. It lists 450 MB of which 70.52, I don't recall if this matches either of the missing drives, clicking on it shows me things called "lostpartition1" and "lostpartition2".

In "disk management" in addition to the 2 remaining drives it lists 2 other things called (disk 2 partition 3) which it says has 450 MB of which 100% is free which it calls a healthy "recovery partition" and something called "System Reserved' which it calls a "Healthy (system, active, primary partition) with 90 megabites free out of 350. These latter 2 along with the primary drive "C" are said to be on "disk 2" while "Disk 1" consists only of the other remaining drive, "F".

Missing drive "D" was the most empty so it's where I've been putting most new files.

As you can tell I barely know this computer from my backside, my brother built it himself and used it before he gave it to me a year ago. I have no clue what to do or how to physically look at the computer's guts to see if something is wrong there with the disks (they are disks yes?). Obviously I'd like the files I lost back or at least have the storage space back.

I'm using Windows 10 Version 1709 (OS Build 16299.192) about a month ago it got the latest "creators update" which had the effect of causing the PC to take longer to shut down or restart and caused minor unresolved video problems.

Discussion is locked
You are posting a reply to: Hard Drives Disappeared after crash
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Hard Drives Disappeared after crash
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Clarification Request
Addional info

In reply to: Hard Drives Disappeared after crash

Disk Management has a "disk 0" which is "not initialized" and it can't initialize it.

All Answers

Collapse -
Re: disks

In reply to: Hard Drives Disappeared after crash

You didn't tell if there is one physical disk, divided in 4 partitions, or more physical disks (how many, and what drive letters correspond with what primary partition or logical drive).

But it's clear something is wrong with (at least one of the) hard disk(s). Better ask your brother to have a look. And let's hope he instructed you about backup, and that you did follow those instructions. If not, you probably lost a lot of files.

Collapse -
Useful Information

In reply to: Hard Drives Disappeared after crash

As per the information mentioned by you, it seems that you have 4 disk partitions on your hard drive out of which two are missing.Since your lost partitions are not accessible under in disk management, I would recommend you to use the third party recovery tool to recover your lost partitions.You have already tried Easeus but I am not sure whether it helped you or not.You can give a shot to Stellar Phoenix Windows Data Recovery.

Commercial link removed by moderator.

Post was last edited on January 15, 2018 12:52 AM PST

Popular Forums

Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Here's Everything to Know About the 2019 Grammys

Find out how to watch the Grammy Awards if you don't have cable and more.