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Question

Hard Drive Unreadable

Feb 21, 2016 9:26AM PST

Hi,

I have a Toshiba Canvio Desk 4TB. It is failing to load up onto any Windows PC computer I plug it into. When going into 'computer' it appears as 'Local ****' but nothing else and when clicking on it it will either crash or take a while to load. When going into devise manager I can find it (named again as just local disk). I can get into properties etc. the only notable thing is that when I go onto 'Volumes' there is nothing stated and I tried to populate to no
avail. Have tried uninstalling and reinstalling drivers, sometimes when i disconnect it asks if I want t format the drive.

I have seen that there is some software I can use to fix this but want to get some suggestions before I install anything that could potentially be critical to one of my computers.

Can you help me?

Some help would be greatly appreciated!

Thanks.

Discussion is locked

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Answer
This is where I try it on other than Windows.
Feb 21, 2016 10:15AM PST
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If You Want to Get Ripped Off
Feb 22, 2016 7:23AM PST
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The fortune can be true. Example.
Feb 22, 2016 8:00AM PST

It was a long time again and we had a Novell Server on RAID and a drive failed. The tape drive had failed so the client had no backups. This was medical records and a court case was looming so the data must be recovered. For 24,000USD the drives were sent and the data recovered. The court case was far more than that so it was a bargain.

Lessons all around why you must have more than one backup copy.

Few companies can deal with such recovery. Most today only deal with Windows.

Post was last edited on February 24, 2016 10:42 AM PST

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Answer
3 yr warranty
Feb 21, 2016 10:17AM PST

If that fits here's the phone #
Support Phone: 1-510-651-6798

If that does not fit I suppose you could try fitting the hdd into a new enclosure.

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Answer
Try Linux, or a data recovery company
Feb 22, 2016 6:37AM PST

Hi @okrem312!

I'm sorry to hear about what happened with the drive and that you cannot access it, I know how unpleasant it can be. What why would suggest is to try to extract your data with Linux Live CD - just download/burn the ISO image to a CD or USB and change the boot order to the media you burned the Linux on. Once it loads, you could try and mount the drive (or if Linux can read it, it will mount by itself) and see if you can transfer the files from the external.

If it doesn't help, then contact a data recovery company and see if your information can be retrieved from the drive, and keep in mind that the more you use the drive and try to repair it, the worse the damage and the extraction of files may become. Here is a list with some data recovery companies you can take a look at:

http://products.wdc.com/support/kb.ashx?id=oHGGlI

Hope this helps and best of luck!

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Answer
Some clarification
Feb 24, 2016 10:31AM PST

Hi, I posted the question, I would just like to add that most of the data is backed up or obsolete. Although I would like to be able to get it back and running with the data still on it (as there may be some files on there that are not backed) I don't mind losing it all if I can just get the drive running as it wont even really interact or respond to my computer. Thanks

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If you need to get it working again
Feb 24, 2016 10:44AM PST

I looked the 4TB Canvio and they seem to all be under 1 year old. You can call for a warranty replacement.