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General discussion

hard drive installation problem

by sharonmajors Feb 28, 2005 1:01PM PST

We have a LaCie Porche external hard drive that we use for backup. We lent it to our daughter Wednesday. Today we tried to reinstall it but are having problems. Actually, it did come up once but it froze our system. Since then we have been unable to bring the hard drive up.

We are using Windows XP. How can we reinstall this drive without having problems? Thanks.

The system information is
OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name SHARON
System Manufacturer System Manufacturer
System Model System Name
System Type X86-based PC
Processor x86 Family 6 Model 10 Stepping 0 AuthenticAMD ~1733 Mhz
BIOS Version/Date Award Software, Inc. ASUS A7V600-X ACPI BIOS Revision 1004, 5/12/2004
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
User Name SHARON\Sharon Majors
Time Zone Central Standard Time
Total Physical Memory 768.00 MB
Available Physical Memory 470.52 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 1.83 GB
Page File C:\pagefile.sys

Discussion is locked

3 Posts
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What system does she have
by JMarchi Feb 28, 2005 10:42PM PST

This is a USB drive I assume?

Have you tried the cable in a different USB port, sometimes plugging into the front panel port will work when the back panel port won't.

Is your daughter running Windows or possibly a Mac?

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La Cie USB external hard drive still not working
by sharonmajors May 20, 2005 1:23AM PDT

Thanks for your reply. I gave up on the La Cie for a while but tried again this week. I am still having the same problems.

My daughter's computer uses WIndows XP.

I have contacted LaCie and tired all their suggestions including downloading an update. However, my computer still freezes if the LaCIE is on at restart. Then if I turn it on , the computer recognizes the drive but I have been unable to write to it. My husband does not think it is the cable because it worked on our daughter's computer. I'll try plugging into another port but I'm not sure we have a front panel port.

It worked so well last year on both my computer and one other that I thought it was terrific. I am disppointed and frustrated with the current problems. SHould I just give up and order another hard drive?

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Given what is written and ...
by r. proffitt Forum moderator May 20, 2005 1:30AM PDT

"my computer still freezes if the LaCIE is on at restart"

If this was my machine, I'd search for the maker of the motherboard's web site and install their latest MOTHERBOARD DRIVER PACKAGE. Windows XP does not know or supply drivers for AMD based motherboards. They have a basic package, but not something I would use too long.

At http://www.asus.com.tw/support/download/item.aspx?ModelName=A7V600-X I see USB 2.0 drivers and the motherboard driver packages. Microsoft will not fetch or install such for you.

Best of luck,

Bob

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